Stack-power 3750x : FRU Power Supply is not responding

jsimons · ‎09-05-2012

After stacking two 3750X switches, with four equal power-supply's, with StackWise and PowerStack

, still got the next message every few hours

%PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

( note that the message revers to the second switch in the stack )

although the stackwise and powerstack on the switches is oke and are working correctly. !

Config : Stack-power in power-sharing mode/strict

With CLI on the switch : All the power supply's and stack-power details, prio look OK.

Only:

LMS prime /inventory/cisco-view/configure/power supply status

result : some power supply's are marked as disabled.

with the command > power supply 2 slot a off/on I manage

to get the status back to "normal", but after a few hours

some power supply's are again marked as "disabled".

Looks like SNMP en IOS difference from opinion.

Has somebody got the same experience ?

Hardware

WS-C3750X-24S-S

C3KX-PWR-350WAC

Software

15.0(2)SE

C3750E-UNIVERSALK9-M

MISAdminVAK · ‎11-16-2012

Hi There,

I am noticing this also, every 2 hours however I'm not using redundant power supply's.

I have the same IOS version running on my WS-C3750X-48T-S stacked pair.

The only thing is I have just unboxed them and they are on my desk running through power extension bars.

I am going to rack them today and will monitor the situation as they will be on UPS.

The switches are working fine even when the event is triggered.

I let you know if there is any change.

sudhir.patil1990 · ‎12-16-2016

Hi,

We have 9 cisco 3750e switch in stacking 9 stack, recently we are upgrade cisco IOS c3750e-universalk9-mz.150-2.SE10a.bin.

After IOS up-gradation we receive Error- FRU Power Supply is not responding please tell me in this case what I do.

Regards,

Sudhir patil

Rick Morris · ‎11-16-2012

What does your stack power config look like?

Also can you paste in the following:

sh envi all

sh stack-power

jsimons · ‎11-19-2012

What does your stack power config look like?

>config

stack-power stack Powerstack-1

mode power-shared strict

>sho stack-power det

Power Stack Stack Stack Total Rsvd Alloc Unused Num Num

Name Mode Topolgy Pwr(W) Pwr(W) Pwr(W) Pwr(W) SW PS

-------------------- ------ ------- ------ ------ ------ ------ --- ---

Powerstack-1 SP-PSS Ring 1400 940 460 0 2 4

Power stack name: Powerstack-1

Stack mode: Power sharing strict

Stack topology: Ring

Switch 1:

Power budget: 230

Power allocated: 230

Low port priority value: 21

High port priority value: 12

Switch priority value: 3

Port 1 status: Connected

Port 2 status: Connected

Neighbor on port 1: Switch 2 - a493.4c37.4580

Neighbor on port 2: Switch 2 - a493.4c37.4580

Switch 2:

Power budget: 230

Power allocated: 230

Low port priority value: 22

High port priority value: 13

Switch priority value: 4

Port 1 status: Connected

Port 2 status: Connected

Neighbor on port 1: Switch 1 - a44c.11ac.e600

Neighbor on port 2: Switch 1 - a44c.11ac.e600

>sho stack-power bud

Power Stack Stack Stack Total Rsvd Alloc Unused Num Num

Name Mode Topolgy Pwr(W) Pwr(W) Pwr(W) Pwr(W) SW PS

-------------------- ------ ------- ------ ------ ------ ------ --- ---

Powerstack-1 SP-PSS Ring 1400 940 460 0 2 4

Power Stack PS-A PS-B Power Alloc Avail Consumd Pwr

SW Name (W) (W) Budgt(W) Power(W) Pwr(W) Sys/PoE(W)

-- -------------------- ----- ----- -------- -------- ------ -----------

1 Powerstack-1 350 350 230 230 0 96 /0

2 Powerstack-1 350 350 230 230 0 88 /0

-- -------------------- ----- ----- -------- -------- ------ -----------

Totals: 460 0 184 /0

>sho stack-power load

Power Stack Stack Stack Total Rsvd Alloc Unused Num Num

Name Mode Topolgy Pwr(W) Pwr(W) Pwr(W) Pwr(W) SW PS

-------------------- ------ ------- ------ ------ ------ ------ --- ---

Powerstack-1 SP-PSS Ring 1400 940 460 0 2 4

Power Stack Priority Consumd Consumd Consumd Alloc Alloc

SW Name Sw-Hi-Lo Sw(W) Hi(W) Lo(W) Hi(W) Lo(W)

-- -------------------- -------- ------- ------- ------- ----- -----

1 Powerstack-1 3-12-21 96 0 0 0 0

2 Powerstack-1 4-13-22 88 0 0 0 0

-- -------------------- -------- ------- ------- ------- ----- -----

Totals: 184 0 0 0 0

>sho stack-power neig

Power Stack Stack Stack Total Rsvd Alloc Unused Num Num

Name Mode Topolgy Pwr(W) Pwr(W) Pwr(W) Pwr(W) SW PS

-------------------- ------ ------- ------ ------ ------ ------ --- ---

Powerstack-1 SP-PSS Ring 1400 940 460 0 2 4

Power Stack Port 1 Port 1 Port 2 Port 2

SW Name Status Neighbor SW:MAC Status Neighbor SW:MAC

-- -------------------- ------ ---------------- ------ ----------------

1 Powerstack-1 Conn 2:a493.4c37.4580 Conn 2:a493.4c37.4580

2 Powerstack-1 Conn 1:a44c.11ac.e600 Conn 1:a44c.11ac.e600

>sho env all

FAN 1 is OK

FAN 2 is OK

FAN PS-1 is OK

FAN PS-2 is OK

SYSTEM TEMPERATURE is OK

System Temperature Value: 26 Degree Celsius

System Temperature State: GREEN

Yellow Threshold : 46 Degree Celsius

Red Threshold : 60 Degree Celsius

SW PID Serial# Status Sys Pwr PoE Pwr Watts

--- ------------------ ---------- --------------- ------- ------- -----

1A C3KX-PWR-350WAC xxxxxxxxxxx OK Good Good 350/0

1B C3KX-PWR-350WAC xxxxxxxxxxx OK Good Good 350/0

2A C3KX-PWR-350WAC xxxxxxxxxxx OK Good Good 350/0

2B C3KX-PWR-350WAC xxxxxxxxxxx OK Good Good 350/0

SW Status RPS Name RPS Serial# RPS Port#

-- ------------- ---------------- ----------- ---------

1 Not Present <>

2 Not Present <>

>sho log

Nov 17 17:59:43.623: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding

Nov 17 18:01:07.607: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 17 23:30:07.982: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 18 02:50:04.586: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 18 06:17:28.179: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 18 08:14:54.972: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 18 08:30:53.920: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 18 10:45:02.668: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 18 13:49:52.303: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 18 15:15:56.145: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 19 00:25:10.072: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 19 06:49:36.363: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 19 10:47:17.881: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

Nov 19 11:40:48.340: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (gn4m-rt1p08-04-2)

CiscoPrimeLMS-CiscoView :

tdorsey123 · ‎12-07-2012

I too suffer this issue with a 2 switch and 4 switch WS-C3750X-48T-S stacks running Universal 15.0(2) SE and IPBaseK9 15.0(2) SE.

Is there a wrong way to create the Ring?

I did:

Switch X port 1 --> Switch X+1 port 2

Last Switch port 1 --> First Switch port 2

Maybe it needs to be:

Switch X port 2 --> Switch X+1 port 1 ?

Last switch port 2 --> first switch port 1 ?

Here is my 4 switch stack power config:

s-core01#sh stack-power det

Power Stack Stack Stack Total Rsvd Alloc Unused Num Num

Name Mode Topolgy Pwr(W) Pwr(W) Pwr(W) Pwr(W) SW PS

-------------------- ------ ------- ------ ------ ------ ------ --- ---

Powerstack-1 SP-PS Ring 1400 508 892 0 4 4

Power stack name: Powerstack-1

Stack mode: Power sharing

Stack topology: Ring

Switch 1:

Power budget: 223

Power allocated: 223

Low port priority value: 19

High port priority value: 10

Switch priority value: 1

Port 1 status: Connected

Port 2 status: Connected

Neighbor on port 1: Switch 2 -

Neighbor on port 2: Switch 4 -

Switch 4:

Power budget: 223

Power allocated: 223

Low port priority value: 21

High port priority value: 12

Switch priority value: 3

Port 1 status: Connected

Port 2 status: Connected

Neighbor on port 1: Switch 1 -

Neighbor on port 2: Switch 3 -

Switch 2:

Power budget: 223

Power allocated: 223

Low port priority value: 22

High port priority value: 13

Switch priority value: 4

Port 1 status: Connected

Port 2 status: Connected

Neighbor on port 1: Switch 3 -

Neighbor on port 2: Switch 1 -

Switch 3:

Power budget: 223

Power allocated: 223

Low port priority value: 20

High port priority value: 11

Switch priority value: 2

Port 1 status: Connected

Port 2 status: Connected

Neighbor on port 1: Switch 4 -

Neighbor on port 2: Switch 2 -

kyle woodhouse · ‎04-11-2013

Hi All,

I was actually getting this error intermitantly as well. With others seeing it too i figured it was a software bug and was able to find the bug ID and details. It looks like its fixed in SE2 so i will try that out today.

Hope this helps!

CSCud01798 Bug Details

"FRU Power Supply is not responding" was seen unexpectedly

Symptom:

"FRU Power Supply is not responding" message seen on 3560X/3750X intermittently.

Issue may happen with one or two Power Supply Unit.

Conditions:

3560X/3750X is running IOS 15.0(2)SE.

Workaround:

The power supply is operating normally.
Upgrade to 15.0(2)SE2 or later to resolve this issue.

GNOC · ‎01-27-2020

Hi,

we do have the same issue ... we are using the image " c2960x-universalk9-mz.152-4.E7 " .

Srinivas N · ‎08-08-2024

getting error but now it is single switch. "%PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding"

Switch#sh stack-power
Power Stack Stack Stack Total Rsvd Alloc Unused Num Num
Name Mode Topolgy Pwr(W) Pwr(W) Pwr(W) Pwr(W) SW PS
-------------------- ------ ------- ------ ------ ------ ------ --- ---
Powerstack-1 SP-PS Stndaln 715 492 223 0 1 1

Switch# sh env all
FAN 1 is OK
FAN 2 is OK
FAN PS-1 is OK
FAN PS-2 is NOT INITIALIZED
SYSTEM TEMPERATURE is OK
System Temperature Value: 24 Degree Celsius
System Temperature State: GREEN
Yellow Threshold : 46 Degree Celsius
Red Threshold : 60 Degree Celsius
SW PID Serial# Status Sys Pwr PoE Pwr Watts
--- ------------------ ---------- --------------- ------- ------- -----
1A C3KX-PWR-715WAC LIT151302ZA OK Good Good 715/0
1B UNKNOWN unknown No Input Power Bad N/A 0/0

SW Status RPS Name RPS Serial# RPS Port#
-- ------------- ---------------- ----------- ---------
1 Not Present <>

Switch#

Thanks & Regards, Srinivas. N.