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strange problem with sg350x and sx550x switches and brother printers

ciscouser202009
Level 1
Level 1

scenario and layout

sx550x as main switch, connected to router

then chained to multiple sg350x switches

multiple samsung printers

multiple brother printers

when printing/printer web interface viewing inside the lan - everything is good

but if traffic comes from anywhere outside, no brother printer works. just brother. aside from ping, you can't do anything else. 

by "outside" i mean : port forwarding printing, point to point line printing, or anything that is not lan.

the firewall there is palo alto. but we tried to eliminate the fw by connecting the layer2 point to point line directly to the switch.

other non cisco switches work, no problem. also, if we connect a printer directly to the firewall it also works.

disabling smartport on the switch didn't work as well

we've narrowed down the problem to the cisco switches. any ideas?

4 Replies 4

balaji.bandi
Hall of Fame
Hall of Fame

how about for testing you connect printer  to sx550x? is that works ?

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How to Ask The Cisco Community for Help

Hello,

 

what model/type are your Brother and Samsung printers ? I assume with smartport disabled you mean you applied the 'printer' smartport macro, and that didn't work ?

 

The first thing you usually do with those SMB switches is to make sure you have the latest firmware release installed, release 2.5.5.47 in your case (zipped file attached).

 

 

Sam70313
Level 1
Level 1

Hi did you end up fixing or working out this issue?

i never did solve it

 

i tried everything i can possibly imagine, and nothing worked on those cisco switches