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Switch automatically restarts for no reason

blackjack
Level 1
Level 1

A 4506 Switch  reboot several times a day for no reasonI have been trying to upgrade the software . Normal operation of more than ten days ,  Still there reason to restart . cpu and memory usage is normal


Switch output information below, please help me see what caused this failure

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

HKZ-SSL-4-NAN-4506#sh ver

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-ENTSERVICES-M), Version 12.2(54)SG1, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2011 by Cisco Systems, Inc.

Compiled Thu 27-Jan-11 11:57 by prod_rel_team

Image text-base: 0x10000000, data-base: 0x12C245CC

ROM: 12.2(44r)SG5

Darkside Revision 4, Nexu Revision 9, Fortooine Revision 1.22

HKZ-SSL-4-NAN-4506 uptime is 5 days, 15 hours, 51 minutes

System returned to ROM by reload

System restarted at 18:47:57 Beijing Tue May 21 2013

System image file is "bootflash:cat4500e-entservices-mz.122-54.SG1.bin"

Last reload reason: Unknown reason   <------------------------- I think this is a prompt, but I can not find the document is Cisco's why

cisco WS-C4506-E (MPC8548) processor (revision 8) with 524288K bytes of memory.

Processor board ID FOX1332GCL0

MPC8548 CPU at 1GHz, Supervisor 6L-E

Last reset from Reload

2 Virtual Ethernet interfaces

52 Gigabit Ethernet interfaces

2 Ten Gigabit Ethernet interfaces

511K bytes of non-volatile configuration memory.

Configuration register is 0x2102

HKZ-SSL-4-NAN-4506#sho module

Chassis Type : WS-C4506-E

Power consumed by backplane : 0 Watts

Mod Ports Card Type                              Model              Serial No.

---+-----+--------------------------------------+------------------+-----------

1     6  Sup 6L-E 10GE (X2), 1000BaseX (SFP)    WS-X45-SUP6L-E     JAE1333GH8X

2    48  1000BaseX SFP                          WS-X4448-GB-SFP    JAE1331FSIA

M MAC addresses                    Hw  Fw           Sw               Status

--+--------------------------------+---+------------+----------------+---------

1 0026.cbe0.2bc0 to 0026.cbe0.2bc5 1.0 12.2(44r)SG5 12.2(54)SG1      Ok     

2 0023.eb22.4390 to 0023.eb22.43bf 1.3                               Ok     

HKZ-SSL-4-NAN-4506#show environment temperature

Module Sensor                     Temperature          Status     

------+--------------------------+--------------------+------------

1      air inlet                  40C (51C,65C,68C)              ok

1      air outlet                 49C (69C,83C,86C)              ok

HKZ-SSL-4-NAN-4506#                           

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

3 Replies 3

InayathUlla Sharieff
Cisco Employee
Cisco Employee

Hi,

Could you please provide the output of following commands:

show platform crashdump

show stacks

show logs

Regards

Inayath

Leo Laohoo
Hall of Fame
Hall of Fame

Duplicate posts. 

InayathUlla Sharieff
Cisco Employee
Cisco Employee

Hi,

Please avoid duplicate posts. We are here to help you and it might happen few mins of delay in updating the posts.

Anyway I have answered your query on the first posts and here is the same below:

As the Sup module has crashed many times now and there is no crash dump been generated.

There is a silient bug for this kind of issue I cannot share it publically.

Action plan:-

========

It looks to me that the sup module is faulty. Go ahead and create the RMA for the same.

Regards

Inayath.

*Plz rate all usefull posts.