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Technology and Support Events and Webinars

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Technology and Support Events and Webinars

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Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Monday, May 23, 2022
AMA - Cisco Unified Communications Manager CUCM Installation & Upgrade
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Ask Me Anything Event until June 3, 2022 - Cisco Unified Communications Manager CUCM Installation and Upgrade Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. Transform your workspaces: Attract and retain the best talent wherever they are and enable them to be productive by giving them Cisco Unified CM. The solution has the tools to help them succeed, with extensive features to support mobile and remote workers. A regional, family-run business or a global mega-brand? Choose a solution that scales as your organization’s needs change. Cisco Unified CM supports the needs of small and midsize businesses through to the largest enterprises with up to 80,000 users. Cisco Unified CM supports industry standards, a wide range of gateways, and a broad ecosystem of third-party integrations and solutions plus partners. This results in a rich collaboration with anyone, anywhere and embeds collaboration in your line-of-business applications. Cisco Unified CM supports the latest authentication, encryption, and communication protocols. It complies with key industry certifications and provides secure data and communications for customers in financial services, manufacturing, retail, and government across the globe. Our experts have a deep understanding of Cisco Collaboration Suite. Join them in the Ask Me Anything session to help you to unfold the secrets of Cisco Unified CM installation and upgrades. Go to the Forum Our experts Manjunath Junnur is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has over 10 years of Cisco Unified Collaboration experience. He is currently associated with CUCM TAC and works closely on CUCM installations and upgrades. He holds the Cisco Certified Internetwork Expert (CCIE) Collaboration, SIP School Certified Associate, and VCP certifications. Jomon Augustine is a Technical Consulting Engineer with the CUCM Backbone team in the Asia Pacific time zone. He has around 16 years of Cisco Unified Collaboration experience. He is currently associated with CUCM TAC and previously was part of the UCCX TAC Team. He holds the Cisco Certified Network Professional (CCNP) Collaboration certification.   Mohammed Shoeb is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has over 10 years of Cisco Unified Collaboration experience. He is currently associated with CUCM TAC and works closely on CUCM installations and upgrades. He holds the Cisco Certified Internetwork Expert (CCIE) Collaboration certification.   For more information please visit; Collaboration / Unified Communications Infrastructure. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
Event has ended
Tuesday, June 21, 2022
Wireless Site-Survey Mistakes in Hospitals, Offices, and more...
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Tuesday 21, June 2022, at 9:00hrs PDT (utc -8) Review the Slides Continue the DiscussionVideo Community Live Event- Common Site-Survey Mistakes in Hospitals, Warehouses, Offices, and ... Palaces! The main goal of the presentation is to go through the most common mistakes that happens during the wireless site-surveys. We are going to explain them basing on the actual examples and discuss the root causes. Each mistake will be followed with the hints and recommendations how to mitigate them. Additionally, the presentation will cover a very specific deployments like palaces to discuss the challenges in such environments. Expert Details  Magda is a wireless network consulting engineer in Cisco CX Krakow, Poland. She has around 4 years of experience in the wireless technologies, especially with the onsite site-surveys. She is working on the wireless deployments around the Europe, helping customers with the design in the offices, hospitals, conference areas and ancient buildings. She holds the master degree in Information Communications Technology that was partially received during the Erasmus+ Programme in Barcelona, Spain.   Agenda Site-Surveys Review Common Mistakes Best Practices versus Real Life Deployments For more details and information, visit the Wireless community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Wednesday, June 22, 2022
AMA - Jabber Installation, Configuration and Troubleshooting
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Ask Me Anything Event until July 6, 2022 - Jabber Installation, Configuration and Troubleshooting Cisco Jabber is a suite of Unified Communications applications that allow seamless interaction with your contacts from anywhere. Cisco Jabber offers IM, presence, audio and video calling, voicemail, desktop sharing and conferencing. The applications in the Cisco Jabber family of products are: Cisco Jabber for Windows Cisco Jabber for Mac Cisco Jabber for iPhone and iPad Cisco Jabber for Android Cisco Jabber Softphone for VDI Our experts have a deep understanding of Cisco Jabber as well as Cisco Collaboration Suite. Join them in the Ask Me Anything session to help you to unfold the secrets of Cisco Jabber Install, configuration, deployment and troubleshooting. Go to the Forum Our experts Gokulakrishnan Prabhakaran is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 10+ years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Jabber, Cisco IM & Presence, Cisco Attendant Console products. He holds the Cisco Certified Internetwork Expert(CCIE Collaboration), SIP School Certified Associate certifications. Joy Pal is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 10  years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Apple Push Notification Service. He holds the Cisco Certified Internetwork Expert(Collaboration), Cisco Certified Devnet Associate, Microsoft Teams Administrator and VCP certifications.   Shabbir Ahammed Syed is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 3 years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Jabber and IM&P products.   For more information please visit; Collaboration / Collaboration Applications. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
Event has ended
Hybrid Application Monitoring Day 2 Operations
Join us as our experts walk you through operational best practices for Cisco AppDynamics. Learn how to manage roles and permissions, gain a better understanding of security management and configuration, and review steps to plan your agents’ deployments.
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Upgrading Your Catalyst Center
Join us as our experts walk you through best practices for upgrading Catalyst Center (Formerly Cisco DNA Center), both in an air gapped environment and a standard deployment. Learn how to prepare for the upgrade by completing the upgrade checklist and prerequisites, and review a step-by-step upgrade workflow, as well as post-upgrade verification processes.
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Upgrading Cisco Secure Firewall Techniques and Scenarios
This Ask the Experts session walks you through the upgrade process for Cisco Secure Firewall and its components. Become familiar with the compatibility matrix and pre-upgrade checks and actions, as well as how to determine system readiness for an upgrade. You will be provided with necessary upgrade steps and demonstrations based on different deployment scenarios. Follow al...
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Cisco Intersight Managed Mode
Learn how to leverage the Intersight Managed Mode (IMM) to combine the capabilities of the UCS Systems and the cloud-based flexibility of Intersight, unifying the management experience for the standalone and Fabric Interconnect attached systems.
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ISE Upgrade
Join us as our experts walk you through the steps to prepare, perform, and validate a successful ISE upgrade without headaches. This session will cover best practices and strategies to minimize downtime, as well as various methods of upgrades for different types of ISE deployments.
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