c20 camera not working

[ulambaday]

I have a tandberg C20 and EX60

I am placing a call from EX60 to C20. I am getting the audio but no video.C20 user can see me but I cant see the on my EX60.

Light on C20 is amber now. I am not sure what that means

Can you please help in troubleshooting this issue

Appreciate your help

[Amlesh Sengar]

Hi Uday,

  Please confirm the software version running on C20.

If there is abmer light on the camera and there is no video/control from camera then it might be a known issue if you are using PHD 4X camera.

https://supportforums.cisco.com/docs/DOC-25123

In case the software version is TC4.X then you need to upgrade the camera manually.  Steps are provided in the document.

Thanks,

Amlesh