C60 Locking Up

[jbudz1977]

A C60 was installed back in June, and it has been experiencing lockups.  The lockups occur when the unit is not in a call or is in standby.  We see video from the cameras moving, but the IR remote and RS232 are not working, it will not accept a call.  When locked up there is a row of pixels on the top 1/3 of the monitor 1 output that are blue (picture in link below).  Rebooting the codec always resolves the issue, but it usually occurs again within 1 day to 1 week.  We have considered that heat could be a cause of the issue, but so far steps to increase venting have not resolved the lockup issue.  Wondering if Firmware is the next thing to try. 

https://www.dropbox.com/s/khdobl02fzgbeqj/Tandberg%20Lockup.JPG

https://www.dropbox.com/s/6mznn97094tq99f/Tandberg%20Info.JPG

Jeff

[Teck Chye Tang]

hi,

what is the camera status (xstat camera) when this issue happen.

Yes, I recommend that you upgrade your codec software as it will also update your camera firmware also.

[Saurabh Gupta]

Hi Jeff,

I would recommend to first upgrade the software to TC 5.1.5 , observe it for some time.

If Issue persists, please change the software image to the other one.

If Issue persists, then please go ahead and raise a TAC for the replacement of the codec.

Thanks,

Saurabh