TelePresence and Video Infrastructure

I just did an upgrade for a customer on their VCS Control from x5 to x7.2. Customer has neighbor zones to three regional CUCM clusters, (US, EMEA and APAC). Customer reports that video phones registered with the EMEA cluster (CUCM 8.6.1) drop after 1...

HiI have configured a Cisco EX90 as EX90 device type and  it's registred on CUCM and can receive calls from cisco ipphones but  when i try to call a local phone from the EX90 it show me "Cannot  connect call".CUCM version: 8.6.2.21900-5EX90 firmware ...

I have CUVA and CIPC registered to UC520. I am trying to make video call to a standalone Cisco Telepresence SX-20 unit on the same LAN (no firewall in between). I have configured an H.323 dial-peer in the UC520 and pointed it to the IP address of the...

Hi.We have permanent conferenced hosted on MCU.We control them by means of TMS server.Sometimes endpoints got stuck in conference like this:I couldn't find any way to remove it from conference other than killing conference, which is time consuming.Is...

We run a Cisco Call Manager version 8.5. We have upgraded from possibly 7.5. We have noticed that some phone that weren't plugged during any of the upgrades are running an older version of software. If they are to old there is no stepped upgrade path...

I have a question regarding VCS Search rules on VCS and multiple VCS devices.Below is an illustration of the question I have:When calling from Endpoint 400 to Endpoint 300 with each VCS having multiple Search Rules to the same destination, how can I ...

We have a customer that would like to change the IP address of their TMS Server. Does anybody in the community have guidance around changing the IP of the server? I know that it would affect IIS and endpoints, but I am not sure how the database would...

Got a user who is saying that his phone goes CFwdALL to their mobile randomlyI have taken the CFwdALL softkey button out, just to make sure it isnt user error and locked them out of accessing the CCMUser webpage. Still happens randomly. They have swa...

Hello,I seem to be having an odd occurance and am looking to see if someone could give me some guidance.I have an externally IP assigned C60 (not registered to a GK; Ver 5.1.2). When I call it from my jabber client (ver 4.4), audio negotiates, but vi...

HiI have configured a Cisco EX90 as EX90 device type and it's registred on CUCM and can receive calls from cisco ipphones but when i try to call a local phone from the EX90 it show me "Cannot connect call".CUCM version: 8.6.2.21900-5EX90 firmware ver...

Hello,i have TMS and TMSXE set up and was just curious if there was a way to make this happen.  when i schedule a conference from outlook, TMSXE sees the event in Exchange, then forwards the info to TMS and TMS creates a conference.  if i delete/edit...

Hi All,Just recently ran into an issue when registering video endpoints to CUCM 8.6.2 for the first time.  The Endpoints show as registered 5700@servernamei followed the documentation and set the CUCM > Enterprise Parameters (Organization Top Level D...