07-20-2017 09:30 AM - edited 03-18-2019 01:19 PM
I have a couple Cisco Spark Room Kit Plus units that I have hooked up. When using them they show on the Touch 10, no cameras found. Make sure the control cable between the camera and the system is connected. To activate the IR sensor on the system.
The camera is connected as I can see my image on the screen and the control cable in connected as it lights up on both the media bar and the codec and there is a white light illuminating on the front of the media bar. Why is this displaying? Why can not I control the camera from the touch 10? Why is not the camera speaker tracking?
Any help is appreciated.
02-21-2018 11:33 PM
02-22-2018 07:42 AM
02-22-2018 07:53 AM
Yeh I wouldn't trust those bug details, they are whack.
1. Cisco list that this can be fixed by upgrading, that is not correct.
2. I have tested the latest CE with Spark Kit and it works. The camera issue only occurs with Spark Kit Plus.
02-22-2018 07:56 AM
02-22-2018 07:57 AM
We also do not see the issue on SX80s on the latest CE code either.
03-01-2018 03:30 PM - edited 03-01-2018 03:31 PM
I would like to add that I have seen this issue on SX80 endpoints.
Last night we rolled a pilot phase of CE 9.2.1 and 2 of our rooms had"No Camera Detection" errors
We also noticed that some of our DX80's were giving us:
WARNING: Certificate Expiry
03-02-2018 07:46 AM
03-02-2018 07:46 AM
03-02-2018 08:24 AM
Hi @Michael Stark,
I've downgraded back down to CE 8.2.2, but I am still having the camera issue. Will the .loads file for CE 8.2.x resolve the camera issue?
Could you provide a link to where I can download the file?
Thank you,
Brandon
03-06-2018 08:10 AM
.loads file is for Spark devices only.
02-22-2018 07:56 AM
I used CUCM to update the certificates on the endpoint, this is to get rid of that annoying certificate error.
You can also upload a new certificate manually under the "Service Certificates" page, I have never done that myself but the option is there.
02-26-2018 09:04 AM
Hi Michael, I'm seeing the same issue with the Certificate expiry on a Spark Room 55.
Do you mind providing the steps you used to push a new cert from CM for the endpoint. Thanks
03-01-2018 02:02 PM - edited 03-01-2018 02:04 PM
To fix it I login to CUCM
1. Go to the device in question and under the section "Certification Authority Proxy Function (CAPF) Information" I have to select "Install/Upgrade"
2. Then select a date and time in the future.
3. Then click Save and Apply Config
When it works you should notice the "Install/Upgrade" is no longer enabled and it will say "Certificate Operation Status: Upgrade Success".
Then browse to your VC system and select Security > Service Certificates and make sure the Locally Significant Certificate (LSC) is selected for HTTPS, SIP, and 802.1X
Please tell me if that works.
03-01-2018 02:36 PM
03-01-2018 02:37 PM
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