Cisco E20 problem

[islam.kamal]

Dear Experts

I have a problem for E20 which is working fine with cisco IP phones  . When i do a call from Cisco E20 to digital or analouge phone then i disonecct the phone lines it is still connected for Example I made a phone call from Cisco e20 to Any Digital phone and I disconect from Cisco E20 but Digital phone shows call is connected and ringing  ) for ( digital and analouge phones) and the name of the caller ID is not  displayed. For Cisco IP phones , it is working so fine with digital and  analouge phones and the name is displaying . Please i need a help , because i do my best without any results

Thank you

Islam Kamal

[amehla]

Hi

Could you provide more details about the call flow along with infrastructure devices involved.
What is the version on E20 ?




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[islam.kamal]

Dear

E20  s/w TE4.0.0.246968 & cisco call manager v8.6 . call flow Cisco E20 - CCM- MGCP gateway- E1 trunk -Ericsson PBX-

digital or analouge phone.

[amehla]

Hi Islam,

seems like your far end device ( digital and analouge) is not responding to the BYE message from E20. Do the CUCM responds to the BYE message from E20 ?

in this case call will be disconnected after sometime.

can you capture SIP logs for call to check ?

[islam.kamal]

Hi

thank you for your help , but why this problem not happen with other Cisco IP phone when do calls for analouge and digital phones

. I need also please to tell me any troubleshoot way to capture the logs which you will need . and please tell me why the caller name does not appear , although other cisco ip phones  caller name appear ehen do calls for digital and analouge phones.

Thank you

[islam.kamal]

Dear

Any ideas

thank you

[amehla]

hi Kamal,

1.       Take a ssh or telnet session of E20 using PUTTY.
2.       Make sure to enable all session output.
3.       Type the command: xconfig
4.       Xstatus
5.       Log output on
6.       Now make a call and recreate the issue.
7.       After some time, disconnect the call.

[islam.kamal]

Thank you i will do this test and i will tell you the feeedback

[Ravi Yadav]

Hi Ismal,

in addition to the process as suggested by Amit add this part after the xstat and xconf and log output on.

log ctx SipPacket debug 9

 Make a call and keep running until you have recreated the problem
Disconnect the call

log ctx SipPacket debug off

Log output off


This will give better call details
Let us know the results.

Thanks
Ravi kr.

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[ahmashar]

if E20 is registered to CUCM, then run RTMT and collect logs from there and see the BYE message ever sent to E20

[islam.kamal]

Dear All

please find the attached

[islam.kamal]

Hi

please any updates .

Thank you

[Ravi Yadav]

Hi Islam,

As requested before log output on

log ctx SipPacket debug 9

would have given us a delated logs of the sip packet flow

this log does not show and Bye however its does show teh local disconnect Ok

however we cannot confirm if there was any diconnect ACk message message received form the far end

350329.52 MC I: Mc::CallResponse(p=6,s = 0, st = 2) ok:   2,0,0,0

350329.55 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=33) source unmuted

350329.55 APPL I: ApplFac:: <- MC:CallResponse(p=6,s=0,st=2) reason=0/'  2,0,0,0'

350329.56 APPL I: ApplFac:: -> MC:SetLayoutRequest(p=1 ch=1)  6 2 0 0 10000 10000 1 0

350329.57 APPL I: ApplFac:: -> MC:SetLayoutRequest(p=6 ch=2)  1 1 0 0 10000 10000 1 0

350329.58 DATACTRL I: DataGateCfgReq(og=5) hdlc=no

350330.11 MC !ER TransactionActionStorage::cnfAction no match for Modify  Mixer   id(50)

350330.55 APPL I: ApplFac:: -> EVENT:CallSuccess(p=6)

350341.10 APPL I: ApplFac:: -> CUIL:CallLogCreatedInd logType=0 logTag=349

350341.11 APPL I: ApplFac:: -> CUIL:CallLogDeletedInd logType=1 logTag=348

350341.11 APPL I: ApplFac:: -> CUIL:CallLogCreatedInd logType=1 logTag=349

350341.12 APPL I: ApplFac:: -> CUIL:CallLogDeletedInd logType=2 logTag=348

350341.12 APPL I: ApplFac:: -> CUIL:CallLogCreatedInd logType=2 logTag=349

350341.13 MC I: Mc::disconnectResponse(p=6) ok

350341.23 Bfcp W: ERROR.. unknown ROLE!

350341.23 APPL I: ApplFac:: <- MC:DisconnectResponse(p=6) reason=0/''

350341.28 MC I: Mc::DeleteParticipantResponse(c=6) ok

Thanks

Ravi Kr.

[islam.kamal]

Thank you for your support , promise to update my log . What about the delay for hunging up to do the call , is there any explanation?.

Thank you

[islam.kamal]

Hello

please find the attached , kindly tell me the problem of delay of hung up and disconnect problem.

Thank you