Cisco Meeting Server (Acano) recording not working

[al_vargas]

Hello,

I'm running a single server deployment lab on VMware. Everything is running fine, but recording.

I have done the following:
1) Generated and issued internal CA certificates
2) Configured recorder by CLI with certificates, listen to unbind port 8443
3) Configured by API the recorder URL https://127.0.0.1:8443
4) Created callLegProfiles and callProfile for allowing manual recording
5) Created dmtfProfile with startRecording and stopRecording patterns
6) Set up those profiles as default system profiles

I got the following error message in Status > General:
Recorder "https://127.0.0.1:8443" unavailable (connect failure)

By running openssl s_client -connect I do confirm port 8443 is closed. So I'm assuming recorder is not up. I have already tried versions 2.0.9, 2.1.2 and 2.1.3 without success.

Am I missing something? Has anyone been able to put it working?

The license command output is:

acano> license
Feature: callbridge status: Activated expiry: 2117-Feb-13 (36511 days remain)
Feature: turn status: Activated expiry: 2117-Feb-13 (36511 days remain)
Feature: webbridge status: Activated expiry: 2117-Feb-13 (36511 days remain)
Feature: recording status: Activated expiry: 2117-Feb-13 (36511 days remain)

Regards,

[Patrick Sparkman]

That is correct.  Here is an example for settings up the Recorder: Configure Recorder in CMS/Acano Call Bridge.

[Oscar Jaime]

Hi,

I'm having the same problem as Nguyen Thanh ,

'unable to start recording --- recording limit reached' But I do have the recording license in all three Call bridge servers. Any clues as to what else might cause this?

I have checked DTMF, Call and Leg Profiles and they all seem to be fine, same with certs.

TIA for any ideas.

Oscar

[abouton]

Have you restarted the callBridge in order to take the new lic file into account?

[Nguyen Thanh Hai]

After changing license recording, license recording has actived on CMS Core ( host Callbridge). It works fine. 

Thanks for your assistance 

[csrlima]

Hi , i have this same problem:
i have one cms callbridge with lics and xmpp services running , i have one cms recorder and one Windows NFS  and my recorder is not working:

Can someone help me?

IN CMS CALL BRIGDGE SYSLOG :

2018-09-24
16:25:33.787
Recorder "https://10.92.240.205:8443" unavailable
2018-09-24
16:21:58.650
Warning
unable to start recording -- no available recording devices

Sep 24 16:51:08 user.info xpto-cms01 authp:  re-registration from server "xpto-cms01.oil.xptoenergia.corp"

xpto-cms01> xmpp
Enabled                 : true
Clustered               : false
Domain                  : oil.xptoenergia.corp
Listening interfaces    : a
Key file                : webadmin.key
Certificate file        : webadmin.crt
CA Bundle file          : caroot4.crt
Max sessions per user   : unlimited
STATUS                  : XMPP server running
xpto-cms01> license
Feature: callbridge status: Activated expiry: 2118-Jul-25 (36463 days remain)
Feature: turn status: Activated expiry: 2118-Jul-25 (36463 days remain)
Feature: webbridge status: Activated expiry: 2118-Jul-25 (36463 days remain)
Feature: branding status: Activated expiry: 2118-Jul-25 (36463 days remain)
Feature: recording status: Activated expiry: 2118-Jul-25 (36463 days remain)
Feature: shared status: Activated expiry: 2118-Jul-25 (36463 days remain)
xpto-cms01>

xpto-cms01> callbridge
Listening interfaces  : a
Preferred interface   : none
Key file              : webadmin.key
Certificate file      : webadmin.crt
Address               : none
CA Bundle file        : caroot4.crt

IN CMS RECORDER SYSLOG :
Sep 24 15:54:13 daemon.info xpto-cmsrec01 recorder-proxy[1]:  2018/09/24 15:54:13 Connection from 10.92.240.207:45444: Failed authentication: [Certificate not in whitelist]
 
xpto-cmsrec01> recorder
Enabled                 : true
Interface whitelist     : a:8443 lo:8443
Key file                : webadmin.key
Certificate file        : webadmin.crt
CA Bundle file          : caroot4.crt
Trust bundle            : caroot4.crt
NFS domain name         : 10.92.240.203
NFS directory           : /cmsrec-nfs
xpto-cmsrec01>
  

i already create dtmf profiles but is not working and i dont see yet record button in cms space

2018-09-24 13:18:57.193 Info call 1222465: unable to start recording (call bfe96e44-5d5a-4c97-ac40-898f25e21cbf) -- recording control not allowed2018-09-24 13:19:01.846 Info resource 0:0 for "guest425329276@oil.xptoenergia.corp"; DTMF entry "*"2018-09-24 13:19:02.250 Info resource 0:0 for "guest425329276@oil.xptoenergia.corp"; DTMF entry "*"2018-09-24 13:19:03.337 Info resource 0:0 for "guest425329276@oil.xptoenergia.corp"; DTMF entry "7"2018-09-24 13:19:04.890 Info resource 0:0 for "guest425329276@oil.xptoenergia.corp"; DTMF entry "#"2018-09-24 13:19:38.832 Info call 1222465: unable to start recording (call bfe96e44-5d5a-4c97-ac40-898f25e21cbf) -- recording control not allowed

[csrlima]

Hi, I solved my problem : "unable to start recording -- no available recording devices  " adding my callbridge certificate to recorder trust bundle:

>recorder trust  "callbridge.crt"

cmsrec01> recorder
Enabled                 : true
Interface whitelist     : a:8443 lo:8443
Key file                : webadmin.key
Certificate file        : webadmin.crt
CA Bundle file          : caroot4.crt
Trust bundle            : callbridge.crt
NFS domain name         : 10.92.240.203
NFS directory           : /cmsrec-nfs
cmsrec01> 

cms01> callbridge
Listening interfaces  : a
Preferred interface   : none
Key file              : webadmin.key
Certificate file      : webadmin.crt
Address               : none
CA Bundle file        : caroot4.crt
galp-cms01>

Sep 26 09:03:03 local0.info cmsrec01 -cli:  User admin issued command < syslog follow>: permission granted
Sep 26 09:03:09 daemon.info cmsrec01 recorder-proxy[1]:  2018/09/26 09:03:09 Connection from 10.92.240.207:33385: Authentication succeeded

[jaheshkhan]

glad its solved.