Cisco Meeting Server (Acano) recording not working

[al_vargas]

Hello,

I'm running a single server deployment lab on VMware. Everything is running fine, but recording.

I have done the following:
1) Generated and issued internal CA certificates
2) Configured recorder by CLI with certificates, listen to unbind port 8443
3) Configured by API the recorder URL https://127.0.0.1:8443
4) Created callLegProfiles and callProfile for allowing manual recording
5) Created dmtfProfile with startRecording and stopRecording patterns
6) Set up those profiles as default system profiles

I got the following error message in Status > General:
Recorder "https://127.0.0.1:8443" unavailable (connect failure)

By running openssl s_client -connect I do confirm port 8443 is closed. So I'm assuming recorder is not up. I have already tried versions 2.0.9, 2.1.2 and 2.1.3 without success.

Am I missing something? Has anyone been able to put it working?

The license command output is:

acano> license
Feature: callbridge status: Activated expiry: 2117-Feb-13 (36511 days remain)
Feature: turn status: Activated expiry: 2117-Feb-13 (36511 days remain)
Feature: webbridge status: Activated expiry: 2117-Feb-13 (36511 days remain)
Feature: recording status: Activated expiry: 2117-Feb-13 (36511 days remain)

Regards,

[Jake Riecken]

Yes, to fix it we had to add xmpp-client and xmpp-server commands to the recorder for the SRV record.

Hope that helps!

    ],
    "User configured RRs": [
        "cms1.internal.onb.com. IN A XXX.XX.XX.XX",
        "_xmpp-server._tcp.meet.oldnational.com. 86400 IN SRV 0 5 5222 cms1.internal.onb.com.",
        "_xmpp-client._tcp.meet.oldnational.com. 86400 IN SRV 0 5 5222 cms1.internal.onb.com."
    ]

[ypineda16]

Thanks for the info. So is it necessary to configure xmpp in the recorder server? or just the srv? 

[Jake Riecken]

No Problem.  Just the SRV.  XMPP should be configured on your Call Bridge Server.

[ypineda16]

it worked! thanks again.

[f.yousefi1369]

Hi Jake,

Exactly the same problem with .temp file and recording icon never changes to the option to Stop Recording.

Do you know what should I do in this case?

Regards,

Farzane

[Nicolay Kurilkin]

Hello.

What exactly do you configure to solve this problem?

Thank you.

[jaheshkhan]

i cannot even create API. is it because of selfsigned certificate. im trying with self signed certificate. 

[Sebastien Denoncin]

Hello Eduardo,

Which Certificat are you set on the trusted store?

I have the same problème but with a dedicated VM for the recording.

Thanks

regards

[danielw730]

I had the same issue with you.

Yesterday I deployed another recorder in another CMS, it worked.(higher spec server)

But I have another new issue, once I click start recording, the server creates a new call, but be destroyed right away.

[danielw730]

I solved it !!

It's the issue of CA.

[Chi Fai Leung]

Hello,

I deployed a combined single server. The callbridge and recorder roles are the same server.

Can I use the same callbridge cert to Recorder?

Should fill the callbridge cert on Trust Bundle of Recorder?

acan01> callbridge
Listening interfaces : a
Preferred interface : none
Key file : callbridge1.key
Certificate file : callbridge1.crt
Address : none
elabacan01> recorder
Enabled : true
Interface whitelist : lo:8443 a:8443
Key file : callbridge1.key
Certificate file : callbridge1.crt
Trust bundle : callbridge1.crt
NFS domain name : 192.168.XX.XX
NFS directory : /root/Share/Record
acan01>

Setup look like good ... when the space record ... 

unable to start recording -- no available recording devices

Any idea?

[Tagir Temirgaliyev]

Hi all,

in single acano server

I have selfsigner pair recorder.key and recorder.crt

And I am trying to use this pair in xmpp and in recorder and in callbridge

acano> pki list
User supplied certificates and keys:
recorder.key
recorder.crt
acano>
acano> xmpp
Enabled : true
Clustered : false
Domain : b00b
Listening interfaces : a
Key file : recorder.key
Certificate file : recorder.crt
CA Bundle file : recorder.crt
Max sessions per user : unlimited
STATUS : XMPP server running
acano>
acano> xmpp disable
acano>
acano>
acano> xmpp enable
SUCCESS: Callbridge activated
SUCCESS: Domain configured
SUCCESS: Key and certificate pair match
SUCCESS: certificate verified against CA bundle
SUCCESS: XMPP server enabled
acano>
acano>
acano> recorder
Enabled : true
Interface whitelist : lo:8443
Key file : recorder.key
Certificate file : recorder.crt
Trust bundle : recorder.crt
NFS domain name : 10.80.60.130
NFS directory : /share
acano>
acano>
acano> callbridge
Listening interfaces : a
Preferred interface : none
Key file : recorder.key
Certificate file : recorder.crt
Address : none
CA Bundle file : recorder.crt
acano>
acano>

the problem is that no recording happened. it writes only temp files in nfs folder.

is it true I am using      Trust bundle : recorder.crt    ?

log file shows

Jul 31 04:00:50 daemon.info acano recorder-proxy[1]: 2017/07/31 10:00:50 Connection from 127.0.0.1:35324: Authentication succeeded
Jul 31 04:00:50 daemon.info acano recorder-proxy[1]: 2017/07/31 10:00:50 Connection from 127.0.0.1:35324: Connection terminated
Jul 31 04:00:51 user.err acano recorder.ee560837-4deb-4876-bb45-80d0d17f1eea[13828]: Client connect failed
Jul 31 04:00:51 user.info acano recorder.ee560837-4deb-4876-bb45-80d0d17f1eea[13828]: End send
Jul 31 04:00:51 user.info acano recorder.ee560837-4deb-4876-bb45-80d0d17f1eea[13828]: End Keepalives
Jul 31 04:00:51 user.err acano recorder[1]: Bot ee560837-4deb-4876-bb45-80d0d17f1eea failed: CLIENT_CONNECT_FAILED
Jul 31 04:00:51 user.info acano recorder.ee560837-4deb-4876-bb45-80d0d17f1eea[13828]: Bot finished without error

[Nguyen Thanh Hai]

I have deployed CMS recording ( License recording) and CMS Core ( License callbridge, webbridge, Turn server) on 2 different server. I have used CMS version 2.3.1. About, recording using method manual, press **1 to start recording. CMS recording has mounted NFS successfull.

But currently, I cannot recording, when I press dtmf **1, the error show such as:

Mar  6 15:29:39 user.info CMS host:server:  INFO : call 61: unable to start recording (call 1ca79a0b-eb2b-49e6-aaf6-71418c6152ef) -- recording limit reached

I cannot find the root cause,

Please advise me to reslove it!

[Patrick Sparkman]

---

@Nguyen Thanh Hai wrote:

I have deployed CMS recording ( License recording) and CMS Core ( License callbridge, webbridge, Turn server) on 2 different server. I have used CMS version 2.3.1.

---

From you descriptions it appears you've installed the recording licenses (CMS-RECORDING) to the server running the Recorder?

Recording licenses are installed on the same server as the Call Bridge, not the Recorder, from the deployment guides:

The license is applied to the server hosting the Call Bridge (core server) which connects to the Recorder, not the server hosting the Recorder.

[Nguyen Thanh Hai]

According to information from you, I understand that License recording will be actived on CMS Core ( CMS host callbridge) and on CMS recording will not need actived any license, right?