Jake Riecken
Member since ‎02-25-2011

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  • 20 Posts
  • 0 Solutions
  • 10 Helpful votes Given
  • 29 Helpful votes Received
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We recently switched from CAD 9.X to Finesse 11.5.  I see 3 configurable reason codes (Not Ready, Sign Out, and Wrap Up).  I thought if a wrap up code was configured it would put the agent in not ready state.  When I configured one it keeps them in R...
Hello all, I think we are close to getting this setup.  We have the recorder sending .temp files to the NFS however they never convert to .mp4. We have 2 CMS CB Servers and a CMS Recorder.  This is the error we are getting from the SYSLOG FOLLOW on ...
Hello, Does anyone know where I can obtain the outlook plugin mentioned in the link below? https://www.acano.com/publications/2013/08/Acano-Manager-Outlook-Plugin-Installation-Guide.pdf Thanks! Jake
Hi, Currently we have approximately 2700 users with mailboxes in our cluster.  Very few of those users get a smtp alert with a .wav of the voicemail while all other users get just a smtp alert that they have a voicemail but no .wav file.  We are wan...
Hello, CUCM/UCCX Version 11.5 I have setup a consult call transfer in CCX to ring a Hunt Group in CUCM.  In doing this the caller id on the phone shows the IVR Port Number.  Is there a way to show the Caller ID info instead of the IVR Port info? T...
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Member Since ‎02-25-2011 06:07 AM
Date Last Visited ‎08-18-2017 03:55 AM
Posts 20
Total Helpful Votes Received 29
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