Cisco Meeting Server WebRTC login issue

[Ahmed Abd El-Baky]

Hi 

I have  been trying to to operate the Cisco Meeting Server, but i facing an issue where after importing users i can login from teh Cisco Meetings App but my login fails (The username or password you entered is incorrect.) with the same credentials using the WebRTC web page . Any suggestions.

Regards

Ahmed 

[Ahmed Abd El-Baky]

I have solved it , the DNS server configuration was not there on the CMS server 

[aniket0422]

Thanks Bro !

Adding DNS information on CMS resolved the issue !

[laxminarayan_jutlawar1]

Hi Ahmed,

Since I am also facing the same issue. How you solved can I get the same solution to resolve.

In CMS where should give DNS.

xmpp server and client srv records created in Windows 2008 AD.

Kindly share the solution configuration.

Thanks

[maqsood ahmed]

Dear Ahmed !

i just started with CMS 2.0.6 , can u help me in SRV records,, do we need  3  public IP's . 

pls check my SRV records ,,

Querytype       Name                               TTL          Class         Type                        Response
A                   call-bridge.example.gov.in 3600          IN                 A                    88.102.237.X
A                   xmpp.example.gov.in         3600          IN                 A                    88.102.237.X
A                   join.example.gov.in            3600          IN                 A                    88.102.237.X
A                   cmsedge.example.gov.in   3600           IN                A                    172.179.5.76
A                   cmsedgeadmin.example.gov.in 3600   IN                A                    172.179.5.76
A                    cmscore.example.gov.in 3600             IN                 A                    172.163.1.96
A                    cmscoreadmin.example.gov.in 3600   IN                A                     172.163.1.96
A                   mo-lyncfe01.example.gov.in 3600         IN                A                    172.161.1.60

SRV Records:

SRV     _xmpp-client._tcp.example.gov.in        3600     SRV      10 10 5222 xmpp.example.gov.in
SRV      _xmpp-server._tcp.example.gov.in     3600    SRV       10 10 5269 xmpp.example.gov.in
SRV  _sipfederationtls._tcp.example.gov.in      3600 SRV         10 10 call-bridge.example.gov.in
SRV    _sipinternaltls._tcp.moj-lyncfe01.example.gov.in 3600 SRV 10 10 fe.lync-example.gov.in

what records should be in  ISP DNS and  in internal  DNS server ! 

thanks /  maqsood ahmed

[mHadi]

only add _xmpp-client._tcp.yourdomain.com

it's enough..

[mHadi]

i had this problem too

the fix for me was this >>

i added DNS-SRV record for xmpp-client into DNS-Server

_xmpp-client._tcp.mydomain.com

also, in CMS-Web-Admin panel, in general setting, then in webbridge section, i enter and checked this two options>>

Guest account client URL >> https://my-cms-full-fqdn-name/ >> for-exp:: https://cms.cisco.com/

Guest account JID domain >> my-domain >> for-exp:: cisco.com

then click on submit