Cisco Spark Codec Plus screen is showing the error of in compatible firmware.

[mayank-trivedi]

Cisco Spark Codec Plus screen is showing the error of in compatible firmware.

 I have looked for the meeting room(details mentioned below), device seems is at Software version: ce 9.1.3

General

Product: Cisco Spark Codec Plus

Serial number: FOC2112N7RX

Software version: ce 9.1.3 75ff735 2017-07-10

System name: FR,PAR,Meeting Room Marco Polo (VC)

IPv4: 10.224.112.66

MAC address: 08:96:AD:5F:62:6D

URI: 87330003@vestas.com

I'm also attaching the picture taken of screen.

[PJMack]

My guess is the incompatibility is between the Quad Cam unit and the codec - that codec SW is over a year old. Have you considered upgrading? Latest is CE9.4, their "recommended" version is CE9.3.2. The unit is literally telling you to upgrade - that's what I would suggest. 

https://software.cisco.com/download/home/286316402/type/280886992/release/CE9.3.2

[Wayne DeNardi]

As @PJMack said, you should be able to fix this (assuming all the cables are correctly connected) by re-uploading the CE software to the endpoint.

It's highly recommended that you move off of CE9.1.3 as well as it is now a "deferred" software release due to being vulnerable to the KRACK WPA2 vulnerability.

[tomas_vll]

I have had this with a new from factory installed room kit plus. Updating the FW fixes the problem. 

Having said that - I find it strange to ship a unit with a software that signals a error ”incompatile firmware”. When I first saw the error I suspected it was broken and contade our seller and Cisco to get it replaced. A note in the box would have been nice