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CMS Core and Edge Can't Make a Call

Colinzhong
Level 1
Level 1

Hi ,

 

I just built CMS Core and Edge. The trunk connection is ok and I am able to login CMA and WebRTC from the Internet but it seems that a call to space or a people can't be made between internal can external. I can't see video comes up from the remote side. I am told that there is no license needed for the Edge server. it works fine when I tested WebRTC with my Expressway(1800 TURN).

So I guess TURN license on Edge is required?

 

 

 

2017-09-18  16:10:23.225  Info     call 1358: allocated for james.kirk@voicelab.ca "iPhone client (iPhone7,2)" conference participation
2017-09-18  16:10:26.227  Warning  call 1358: ICE failure 4 (unauthorized - check credentials)
2017-09-18  16:10:26.348  Info     participant "james.kirk@voicelab.ca" joined space 32726851-2b17-4db2-84a8-4a48107615cd
2017-09-18  16:10:26.385  Info     new session created for user "hikaru.sulu@voicelab.ca"
2017-09-18  16:10:26.530  Info     user "hikaru.sulu@voicelab.ca" session 0: ringing indication from client (145 ms)
2017-09-18  16:10:26.530  Info     participant "hikaru.sulu@voicelab.ca" joined space 32726851-2b17-4db2-84a8-4a48107615cd
2017-09-18  16:10:33.399  Info     call 1359: allocated for hikaru.sulu@voicelab.ca "Windows PC client" conference participation
2017-09-18  16:10:36.400  Warning  call 1359: ICE failure 4 (unauthorized - check credentials)
2017-09-18  16:10:59.002  Info     call 1359: inactivity notification; tearing down...
2017-09-18  16:10:59.002  Info     resource 0:0 for "hikaru.sulu@voicelab.ca"; deactivating due to call drop
2017-09-18  16:10:59.003  Info     resource 0:0 for "hikaru.sulu@voicelab.ca"; sending stream failure indication, size 98
2017-09-18  16:10:59.491  Info     user "hikaru.sulu@voicelab.ca", point to point invitation no longer valid due to inactivity call drop
2017-09-18  16:10:59.492  Info     participant "hikaru.sulu@voicelab.ca" left space 32726851-2b17-4db2-84a8-4a48107615cd
2017-09-18  16:10:59.492  Info     james.kirk@voicelab.ca resource user "1a8a0693ae050060": deactivating due to session resource teardown
2017-09-18  16:10:59.492  Info     call 1358: tearing down ("james.kirk@voicelab.ca" conference media)
2017-09-18  16:19:35.138  Info     media module status 1
1 Accepted Solution

Accepted Solutions

Patrick Sparkman
VIP Alumni
VIP Alumni

Looking at the snippet, it appears that your TURN credentials might be incorrect.

ICE failure 4 (unauthorized - check credentials)

View solution in original post

2 Replies 2

Patrick Sparkman
VIP Alumni
VIP Alumni

Looking at the snippet, it appears that your TURN credentials might be incorrect.

ICE failure 4 (unauthorized - check credentials)

Thanks Patrick! TURN password is incorrect on the Core.