12-16-2013 10:46 AM - edited 03-18-2019 02:19 AM
Hi There,
We have a codian 4210 with a High Resolution key running version 4.1(1.59) we can get 720p dialing from a MXP but struggle to get 720p from a Polycom group series system.
Does a later software release fix this issue? or is this a bug betwen the codian and new group series codecs?
Thanks
Shaz
Solved! Go to Solution.
12-16-2013 02:23 PM
Does the config look ok
12-16-2013 02:23 PM
This is currently how i have mine configured. One more question what media port protocol are you using right now? SD/HD/HD+? I know you said your other systems connected fine but i am curious.
12-16-2013 02:30 PM
Pretty much the same as your config, I will still ugrade tomorrow and let you know the outcome, also will I be ok to test your endpoints once I complete the upgrades?
I do not have the option for media port as I am on a 4210 not 4500 series but I do have the HR option installed in order to achieve 720p
Thanks
Shaz
12-16-2013 02:34 PM
ah! Yes, of course you can use those endpoints to test.
12-16-2013 02:35 PM
Fantastic, Thanks a lot!
12-17-2013 02:33 AM
There was a reported bug in this area in MCU SW. Hopefully your able to update to 4.4 (3.54) at least. See
VR
Patrick
12-17-2013 09:36 AM
Hi Patrick,
Many thanks for your reply. Does the below apply for the 4200 series.
Many Thanks
There was a reported bug in this area in MCU SW. Hopefully your able to update to 4.4 (3.54) at least. See
VR
Patrick
12-17-2013 10:26 AM
From what I understand it affected all platforms. 4.1 is quite old. I know this affected the other series MCU's, so more likely yours to.
VR
Patrick
12-17-2013 02:20 PM
Hi Patrick,
Only option is to upgrade to 4.4(3.54) by the sounds of it, will let you guys know the outcome tomorrow.
Thanks
Shaz
12-18-2013 08:21 AM
Hello,
Thanks for your assistance it look likes 4.4(3.54) did the trick I was recieving 720p from the group 300 on this version.
Thanks
Shaz
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