TelePresence and Video Infrastructure

Hi everyone,I have a question about integrating the VCS cluster with two Tandberg Gatekeepers. The Tanberg Gatekeepers are alternatives to each other, The VCS cluster consists of three VCSes. The Neighbor Zone was created at the Master VCS to point t...

Hi all,When we dial from Polycom endpoint to MCU4205, the MCU outputs an error message as follows."participant 274: unable to act on new audio payload type 17 - no list"Does this mean the MCU is not able to process the audio payload type 17?(http://e...

Hello,We are using TMS v14.3.1 on a VM server which is added to a Windows domain.Active Directory lookup is not configured in TMS.So when users initially logon to the TMS server using a webbrowser they enter their domain\userid and password.Once the ...

My Topology: Dual-NIC VCS-E between two Firewalls         Even with my 50 Mb of reserved BW to WWW using ISP QoS Priority Queue, I cannot run a clean large conference call made up of mostly H323 participants.   There seems to be a ceiling of about 18...

Hi All,Just looking to answer a basic question, can the touchpanels on the TX9000 go into standby? If so, how is it configured to do so?Thanks in advance.GK

I am scheduling an upgrade of some hosted SX20 telepresence endpoints to the latest software version.The upgrade is from version 5.1.4 to 6.3.0Does anyone know if I can upgrade these is one upgrade or do I have to go to 5.1.8 first and then upgrade?A...

I have a brand new MX200 and would like to connect the 8" Touch remote via a LAN connection rather than a direct cabled connection to the MX200I previously understood that the MX series could do LAN connected Touch tremotes like the C Series... appar...

Is there a way to find out which generation a content server is running?Maybe according to the serial number?I found this partnumber on a content server: S42300 but could not find this reference on the cisco website neither in the document: http://ww...

Hello,I have a customer who has installed the ISDN GW 8321. They are attempting to register to their VCS Control via H.323. It will not register. When they review the VCS logs, they can see the ISDN GW has attempted to register, but it reports that t...

I have two c40 endpoints that are running TC6.1.1. Is there an upgrade path to get to the latest release?Also, my TMS is telling me that the most recent release is TC6.3.0. However I am seeing 7.0.1 on the c40 downloads page. Can I upgrade straight t...