Downgrade from TC6.01 to TC5.1.5

[Wee Teck Ng]

Hi,

I have recently upgraded a C20 and EX60 to TC6.0.1 from TC4.1.4 and TC5.1.4 respectively. As per customer requests, I was then ordered to have them downgraded to TC5.1.5 for both units.

After the downgrade, I am unable to access the web interface for both units. Either using http or https. I can make calls and telnet to the codecs. After telnet-ing to the codec, I have checked that both HTTP and HTTPS are turned on under network services.

What could be the problem?

Thanks

[Ravi Yadav]

Hi Wee,

There should not be any such issue.
What do you get as the error on the web browser . As mentioned there is no such known issue however if it is still happening try accessing on any other browser. That should be fine.

Else do a hard reboot to the codec

Let me know if that works

Regards
Ravi kr.


Sent from Cisco Technical Support Android App

[Wee Teck Ng]

Hi Ravi,

I dont have physical access to the unit. The below is the error I got. However, if I perform a selectsw to the TC6.0.1 image, I am able to web into the codec again.

This web page is not available

The web page at might be temporarily down or it may have moved permanently to a new web address.

Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.

[Danny De Ridder]

Hello,

are we "listening" to the http/hhtps ports?

If you have root access you can do :

[BGL-SX20:/tmp] $ netstat -apn | grep lighttpd

tcp        0      0 0.0.0.0:80              0.0.0.0:*               LISTEN      1387/lighttpd      

tcp        0      0 0.0.0.0:443             0.0.0.0:*               LISTEN      1387/lighttpd      

tcp        0      0 127.0.0.1:8093          0.0.0.0:*               LISTEN      1387/lighttpd      

tcp        0      0 :::80                   :::*                    LISTEN      1387/lighttpd      

tcp        0      0 :::443                  :::*                    LISTEN      1387/lighttpd      

unix  3      [ ]         STREAM     CONNECTED     4355   1387/lighttpd      

[BGL-SX20:/tmp] $

Are we listening to the ports 80 or 443 ?

[thobonho]

Hi Wee,

It could be that your TC5.1.5 pkg file is corrupted  since you're experiencing this issue on several systems. I would suggest  you to download it again and to re-apply the update; maybe check the  md5 checksum before to proceed.