EX90 Endpoint Will Not Receive TMS Phonebooks

[kep224]

We have an EX90 that is provisioned via TMS. Systems messages can be sent and the EX90 can be configured via TMS. However, the EX90 will not display any phonebooks assigned to it in the Directory tab. When viewing the phonebook server config via the EX90s webui, all information appears to be correctly provisioned via TMS. Any help would be greatly appreciated.

Thanks,

Kyle

[Oleksandr Yurchenko]

Hi Kyle

Are you created a phonebook in TMS?

Are you assigned a phonebook to your EX90?

br Oleksandr

[amehla]

Hi Kyle,

i am assuming that you had configured the Phonebook server configuration correctly on EX90 unit.

In phonebook server URL, try to add the ip address of TMS instead of its hostname to check for any DNS issue.

eg. https://ipaddress/tms/public/external/phonebook/phonebookservice.asmx

[Wayne DeNardi · Accepted solution]

Is there perhaps a firewall between the endpoint and TMS that is stopping the endpoint requesting and receivng the phonebook from TMS?  Or is it set to "https" when only "http" is available?

You can do a quick test of the connectivity by logging in to the endpont's CLI as "root" via telnet/ssh and requesting the phonebook:

curl http:///tms/public/external/phonebook/phonebookservice.asmx

where is the IP address or hostname of your TMS server.

You should receive some HTML back if you have access, or a timeout/couldn't connect error if you don't.

Wayne

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[kep224]

Thank you Wayne. Your answer helped solve the issue. When I issued the curl command I saw the html output of our captive portal; the codec had a http proxy in front of it as it was using an IP address from our guest pool. 

[Gear Misner]

Having the same issue.  I issued the command and got the following:

$ curl http://10.0.240.9/tms/public/external/phonebook/phonebookservice.asmx

   

PhoneBookService

Get global phone books.

The following operations are supported.  For a formal definition, please review the Service Description.

                GetPhonebooks

                 
Get all phone books set on the given system

                ResolveSystem

                 
Resolve the given number to a system name

                Search

                 
Search the phone book(s) set on the given system

However the EX90 just spins when you click directory...

[Gear Misner]

Hey Guys,

Just and update.  I change my phonebook to use the IP address of TMS instead of the hostname and it started working.  The FQDN of TMS IS resolvable...