HD call from EX90 to C20

[amrishmehta]

Hi,

I have registered telepresence EX90 and C20 with CUCM 8.6 over SIP protocol and I can make video call to each other successfully.

The issue is all calls are automatically connected on 384 kbps 640 resolution even after selecting call rate 6MB.

[crisalex]

Kindly asked to check :

On EX 90  / C20

1. default call rate

2. max incoming bandwidth

3. max outgoing bandwidth

Do you have on CUCM any bandwidth limitation set ?

Can you take a log from the C20 / Ex 60 while reproducing the issue ?

In order to take the logs :

IP issue (SIP)

Commands in bold



Open the console/telnet/ssh session with codec



Reboot codec by

xCommand boot

Reopen the console/telnet/ssh session with codec

xstatus

xconfig

log ctx SipPacket debug 9



Make a call and keep running until you have recreated the problem



Hang up call log ctx SipPacket debug off



Once recreated the problem and captured the log, reboot codec by

xCommand boot



Access to codec WebGUI for download log file, http://



Download the latest file “log.tar.gz”

Regards

[t.svatek]

Hi Amrish,

on CUCM: check Regions

on VCS: check Default call bandwidth (VCS configuration -> Bandwidth -> Configuration)

Regards

Tino

[amrishmehta]

Thanks for reply,  I am not using VCS, endpoints are directly registered with CUCM.

Amrish

[vivsing2]

Hi Amrish,

May be in these case you need to check CUCM configuration, whether there is any bandwidth limitation.

I think if we can check SIP log, may be we can narrow down issue, could you please follow steps provided in first respond.

Regards,

Vivek

[amrishmehta]

Dear all,

Thank you for your help, the issue has been resolved after changing the CUCM region config.

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