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How to troubleshoot a Cisco Telepresence MX700 Speaker Track camera.

WPeko
Level 1
Level 1

The speaker track camera is now black, how do I troubleshoot it?

1 Accepted Solution

Accepted Solutions

I assume you have cold booted it (if you haven't you should). Do you have this under support with Cisco? If so open a ticket, it's likely you have a hardware problem. 

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3 Replies 3

PJMack
Level 7
Level 7

The MX700 Speaker Track system has two cameras. Go to your settings (on the touch 10) and disable speaker tracking and then switch between camera 1 and 2, my guess is one will be fine and the other has failed. If so open a ticket with Cisco for an RMA. 

Hi PJMack,

I did that but both cameras gives a black screen. 

I assume you have cold booted it (if you haven't you should). Do you have this under support with Cisco? If so open a ticket, it's likely you have a hardware problem.