01-31-2013 01:35 AM - edited 03-18-2019 12:31 AM
Hello,
a costumer from our company has the following problem with a Cisco C20: after a restart of the system, the touchpad tries to update, restarts and than tries again.
I told the costumer to reset the touchpad to default settings, but it changed nothing.
The C20 is on TCS.1.4.295090.
If you have any advice I would be thankful. If you need additional information please let me know.
Thanks and regards
Tobias
01-31-2013 07:15 AM
06-06-2013 06:01 AM
Hi Danny,
I well send logs to your mail adress.
kind regards
christian
06-06-2013 06:31 AM
Hello,
thanks for the logs.
I see the touch panel is an old version "E" which has some issue with its ethernet port. Please open an SR with the TAC to get your touch panel replaced.
Jan 1 02:10:23 localhost main: TT6.0.0.876266
Jan 1 02:10:23 localhost main: SW Release Date: 2013-01-28
Jan 1 02:10:23 localhost main: Product information
Jan 1 02:10:23 localhost main: Endeavour
Jan 1 02:10:23 localhost main: Main board: E
Regards,
Danny.
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