low or no audio on mxp 6000 when we connect via polycom rmx

[Himanshu Joshi]

Hi,

we have a tandberg/cisco mxp 6000 codec, the issue is that there is no audio output when we connect it to a polycom RMX, having said that the codec works just fine during point to point calls (i.e mxp 6000 to polycom endpoint).

can anybody help here..??

Thanks & Regards

Himanshu  

[Acevirgil de Ocampo]

Is this a H323, SIP or H320/ISDN call?

Could you check what is the audio codec being used when connecting to the Polycom RMX?

Tandberg 6000 MXP software version? RMX version? 

regards,

Acevirgil

[Himanshu Joshi]

Hi Acevirgil, thanks for reply. the call is H323 and the audio protocols are g711, g729,g723.1,g722.1 and the endpoint ver is F9.1.2.

please find below logs for your reference

Line 1404: capability receiveAudioCapability : g711Ulaw64k : 20 Line 1409: capability receiveAudioCapability : g711Alaw64k : 20 Line 1414: capability receiveAudioCapability : g729AnnexA : 2 Line 1419: capability receiveAudioCapability : g7231 : Line 1421: maxAl-sduAudioFrames 1, Line 1956: H323MCS-1 Outgoing audio open G.722.1 32 kbps Line 1977: dataType audioData : genericAudioCapability : Line 1977: dataType audioData : genericAudioCapability : Line 2053: dataType audioData : genericAudioCapability : Line 2053: dataType audioData : genericAudioCapability : Line 2081: H323MCS-1 Incoming audio open G.722.1 32 kbps Line 2523: H323MCS-1 pkts 225, loss 0, jitter 0, maxjitter 3, drop 0, rate 300 (Audio input) Line 2529: H323MCS-1 pkts 231, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 2589: H323MCS-1 pkts 475, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2595: H323MCS-1 pkts 481, loss 0, jitter 52482, maxjitter 52482, drop 0, rate 320 (Audio output) Line 2631: H323MCS-1 pkts 725, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2637: H323MCS-1 pkts 731, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 2648: H323MCS-1 pkts 975, loss 0, jitter 2, maxjitter 2, drop 0, rate 320 (Audio input) Line 2654: H323MCS-1 pkts 981, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 2665: H323MCS-1 pkts 1226, loss 0, jitter 9, maxjitter 13, drop 0, rate 320 (Audio input) Line 2671: H323MCS-1 pkts 1231, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 2691: H323MCS-1 pkts 1475, loss 0, jitter 0, maxjitter 10, drop 0, rate 310 (Audio input) Line 2697: H323MCS-1 pkts 1481, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 2726: H323MCS-1 pkts 1725, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2732: H323MCS-1 pkts 1731, loss 0, jitter 1, maxjitter 1, drop 0, rate 320 (Audio output) Line 2743: H323MCS-1 pkts 1975, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2749: H323MCS-1 pkts 1981, loss 0, jitter 2, maxjitter 2, drop 0, rate 320 (Audio output) Line 2778: H323MCS-1 pkts 2225, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2784: H323MCS-1 pkts 2231, loss 0, jitter 3, maxjitter 3, drop 0, rate 320 (Audio output) Line 2795: H323MCS-1 pkts 2475, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2801: H323MCS-1 pkts 2481, loss 0, jitter 3, maxjitter 3, drop 0, rate 320 (Audio output) Line 2812: H323MCS-1 pkts 2725, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2818: H323MCS-1 pkts 2731, loss 0, jitter 2, maxjitter 2, drop 0, rate 320 (Audio output) Line 2984: H323MCS-1 pkts 2975, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2990: H323MCS-1 pkts 2981, loss 0, jitter 2, maxjitter 2, drop 0, rate 320 (Audio output) Line 3019: H323MCS-1 pkts 3225, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3025: H323MCS-1 pkts 3231, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3036: H323MCS-1 pkts 3475, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3042: H323MCS-1 pkts 3481, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3053: H323MCS-1 pkts 3725, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3059: H323MCS-1 pkts 3731, loss 0, jitter 1, maxjitter 1, drop 0, rate 320 (Audio output) Line 3088: H323MCS-1 pkts 3975, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3094: H323MCS-1 pkts 3981, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3105: H323MCS-1 pkts 4225, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3111: H323MCS-1 pkts 4231, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3191: H323MCS-1 pkts 4475, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3197: H323MCS-1 pkts 4481, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3226: H323MCS-1 pkts 4725, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3232: H323MCS-1 pkts 4731, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3243: H323MCS-1 pkts 4975, loss 0, jitter 0, maxjitter 2, drop 0, rate 320 (Audio input) Line 3249: H323MCS-1 pkts 4981, loss 0, jitter 1, maxjitter 1, drop 0, rate 320 (Audio output) Line 3260: H323MCS-1 pkts 5225, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input)

Regards

Himanshu