09-16-2012 11:53 AM - edited 03-17-2019 11:48 PM
Hi all !
I have issue with MCU conference. I start scheduled conference from MCU with 16 preconfigured participants. MCU is H323 calling to all preconfigured participant. But one preconfigured endpoint is receiving two simultaneous calls(one preconfigured call from MCU-H323 and second call from MCU-API). How I can disable second MCU-API call? Its second call not preconfigured on MCU.
Where it came from? I think TMS.
How to prevent this call in TMS or MCU?
TMS 13.2.1 MCU 5320 4.3(2.32)
br Oleksandr
09-24-2012 07:53 AM
Hi Ole,
That's an interesting one,
I assumme you can reproduce this only with this single participant.
we might need to troubleshoot this deeper on a TAC case, but before you do this can you simply :
a. delet all the existing event logs form the MCU and H.323 / SIP logs ( make sure that H.323/SIP logs are enbled )
b. create a new conference only with 2 pregunfigured participants ( one participants working fine and this particual one that it's dialled twice ) and replicate the issue
c. send me this togather with the conference configuration xml. file
You can also probably try to purge this problematic conference and re-create it in order to see if the problem goes away.
09-27-2012 05:06 AM
Hi Cristian
Thanks for your replay.
I found the solution. My case is bug CSCtr35038.
Many thanks
br Oleksandr
09-27-2012 05:10 AM
Great news,
Let me know if you need updates on the bug progress
Regards
Cristian
09-27-2012 05:26 AM
Cristian
What does mean "if you need updates on the bug progress " ?
br Oleksandr
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