Movi error 403 Policy Response

[Jeremy Morris]

I get a rather frequent "failed to update presence" error on my laptop.  VCS presence user agent and server both say active.  This is in-house behind the firewall.

[Magnus Ohm]

Hi Jermemy

Are you able to update presence at all? In the zone where the movi users are registering what is the authentication level?

If its happening frequently, a netlog 2 from the VCS when it happens would probably give the answer or on X7.x system loglevel "debug" from the diagnostic page. It might be hard to get the messages though if it can take long to reproduce and these log should not run for a long time due to the VCS disk space. 

/Magnus

[Alok Jaiswal]

Hi Jeremy,

For the presence to work you need to chalenge the presence request on the subzone where your MOVI is registered.

The reason behind this is that once authenticated with username and password the Movi will receive all the provisioning configuration and will successfully register. However the publish message will get 403 because it has not been authenticated.

in order to fix the issue set the zone where movi registering to "treat as authenticated" or "check credentials" depending on the deployment method for MOVI.

Thanks

Alok