Mx300-g2 no video just sound

[Eamon888]

Hi, I have an Mx300-g2 display in my home. I have been able to watch netflex video on it but recently,  I've been having difficulty playing certain video content usually the newer titles. The issue is that certain titles play the video for 1 or 2 minutes but then the screen goes black or freezes and only the audio continues. Is there anything I can do. It sometimes comes up with a message that my HDMI cable is not compatible but I have the highest spec's HDMI cable but it still occurs. Any suggestions would be appreciated. Regards Eamon

[Ashish Patel]

Could be something like this
https://community.cisco.com/t5/telepresence-and-video-infrastructure/mx300-resolution-issue/td-p/2693154
But HDCP could be an issue.
Not sure how it worked before.
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/ce99/mx200g2-mx300g2-administrator-guide-ce99.pdf
p219 HDCP is not supported

[Eamon888 · Accepted solution]

Hi Ashish, Thanks for the link. I'm delighted to say that from the link conversation the suggested use of a HDMI splitter resolved my issue. Thanks again.