Password-recovery for Tandberg C20

[Ralph John Tampilic]

Hi everyone!

May I know if there is a password recovery on Tandberg C20?

Thank you for your immediate response.

Regards.

[mubakhta · Accepted solution]

Hi Ralph,

The only way is to restore the codec to factory default settings :

Turn the C20 off by pressing the physical reset button. Now hold the physical reset button for 15 seconds, the LED will start blinking red. Release the button and push it twice within the next 5 seconds (the led will turn green on each push). The LED will start blinking green and the factory reset will begin. The C20 will come up again with factory defaults.

Hope this answers your question.

Regards,
Mubashshir Akhtar

[mubakhta]

Also, when you're prompted to login, you can login with

username: pwrec

This would confirm if the codec needs to be restored to factory default settings, type Yes & the codec would be restored and would accept the default password.

Regards,

Mubashshir Akhtar

[Marius Nedregaard]

Hi Ralph.

If you want to recover your root account then you can do this f from the CLI with the admin account. Enter this comamnd: systemtools rootsettings on where is the new password of your choice. You will need to be able to access your admin account to do this.

If you want to restore the password for the admin account you would have to follow the guide provided by Mubashshir.

Thanks

Marius

[Ralph John Tampilic]

What commands we need to backup is the xConfigure and xStatus?

Thanks

[mubakhta]

Ralph,

The configuration is only contained in xconfig !! You can also take a backup of xstatus but that is only required for the options keys and to check the status of the system. Factory resetting the device will not wipe out the option keys. Hence, you can go ahead and just backup the xconfig. 

Regards,

Mubashshir Akhtar

[Ralph John Tampilic]

ok I will return to you later when I am on the site to perform this procedures.

Thank you very much for your help!

Best regards,

Ralph