Problem of VCSE

[chanhontung]

Dear Expert

My VCSE all the sudden cannot working.

I have try the following but I still can get VCSE

1) I able to ping it, but cannot access it on by web admin. It can't find it by web either by https or http.

2) I try to telent it. I able see the "Login is as" message, but once I enter the user name and press enter, I got disconnect by VCSE.

3) I plug in a monitor and keyboard to the VCSE. I am not able to login to my VCSE using the existing account. like admin.

It is a hardware failure of my VCSE.

Is factory restore  the only way to fix it?

Please a help

THX

Best Regards

Tung

[Alok Jaiswal]

Hi Tung,

It seems the software might be corrupted in your case and need a software reload.. the way is to open a TAC case.

Thanks

Alok

[chanhontung]

Dear Alok

I think so too...

I will sent it to RMA.

Thanks for your help!

[Tomonori Taniguchi]

Possibly VCS application is not up and running properly.

Are you able to login VCS as “root” user and restart VCS by executing “reboot” command (example, ~ # reboot) to see whether it help starting up the application once again?

[Tomonori Taniguchi]

If you able to login VCS as root account (while still have a problem for accessing VCS by admin account), you still able to upgrade VCS software, but command base not via Web GUI.

Procedure is available on Infrastructure Handbook, https://supportforums.cisco.com/docs/DOC-15644.

[chanhontung]

Dear Tomonori

Can't Login as root account.

Got Disconnect on telnet session once i type "root" and press "enter". Same thing happen to other account.

I guess my VCSE is corrput...

Thanks for your help!