05-14-2012 02:18 AM - edited 03-17-2019 11:10 PM
Hi all,
I'm facing a problem with MPS 200 that need your help. In particular, I created new conference, but when adding participant, the message "MediaC. 0 FAILURE" is appear on LCD and the FAIL alarm blinks continuosly. As a result, conference isn't initiated.
Anyone faces this problem? Could you pls give me some advice to solve?
Thanks!
05-14-2012 07:23 AM
Hi Tien,
I don't know if that may help but I would try to turn off the MPS and reset all the media cards on it. What I mean by reset is to completely take them out of their housing and re-slotting them in. I've had issue with bad contact on those blade interfaces in the past so maybe it could help with your problem.
Good luck
Steve
05-15-2012 11:28 PM
Hi Steve,
I tried to do as you said but there is no change. Do you have any ideal for this problem? Do you think I need to change a new media card???
05-15-2012 11:57 PM
I strongly suggest you open a case with TAC for this.
/jens
05-16-2012 12:12 AM
Hi Jens,
Service contract of this MPS200 was expired since 11/2011.
05-17-2012 02:53 AM
Hi,
I faced this problem and raised a ticket with TAC before. This is caused by a bug in the earlier firmware and will be resolved if you upgrade to J4.6. You can read this in the J4.6 release notes.
Sent from Cisco Technical Support iPhone App
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