[Question] How to lock the setting menu with password on SX20 touch pad?

[quake3bak]

Hi. I'm Korean network engineer of Cisco partner.

The question is simple, is there any way to config to lock menu to block settings of the criticals for users.

I found the way to lock the left side menu through remote controller, and Yes, it works well only when use remote controller.

By using touch pad, User still can change the critical configuration by themselves.

So, I searched Admin guide and googling, but I couldn't fint out, this is only the last way to find the answer.

Plz, show me your kindness.

Several months ago, my role had changed from Network to Telepresence, but I know about that just litte information.

So, I hope all of your kindness help will be appriciate

My English may have mistake. Because, English is not my mother language, sorry for inconvience.

[Tomonori Taniguchi · Accepted solution]

You can configure menu password by using following API command.

xCommand SystemUnit MenuPassword Set password:

When you are trying to access Administrator Settings on inTouch, you will be ask menu password (“Enter menu password”).

After you configured menu password, without entering correct menu password, you won’t able to access administrator setting menu from inTouch control.

[quake3bak]

Hayai Ohenji Arigatou gozaimasu Taniquchi San.

Okagede taskarimasita~!

[born.jason]

Hi Tomon,

could you see this thread also? Is there also a way for this?

https://supportforums.cisco.com/message/3837457#3837457

Best regards

Jason

[Tomonori Taniguchi]

That configuration is for only protect administrator settings menu but not restart option which is not part of administrator settings.

Unfortunately I’m not aware any command to hide this.

[csrlima]

Hi , i have this problem with Mx300 and Sx80:

I go to codec by https and set     SettingsMenu Mode : LOCKED  and user are blocked to change settings and i see a padlock in settings menu of touch10, , but the codec is registered to CUCM and after reset or apply , when codec sincronize to CUCM this setting goes to Unlocked and user can change settings using the touchpad.

Can someone help?

Regards

[Magnus Ohm]

If you install the latest UCM device pack it should be fixed. An option to lock the settings will appear in UCM and will no longer reset it. 

/Magnus

[csrlima]

Hi , thank you very much but I have already CUCM 10.5.2.17900-13 . What is the last device pack that I must install for that? Is that any bug regarding this issue or another reference forum with that , just to get more information , because I still have this issue but I have to be sure wich device pack or upgrade to move to.

Regards

[r.nguyen]

Hi, i'm not sure what device pack started the support of "setting menu mode" feature in UCM but this is the device pack 10.5(2.17139) i have installed before installing the latest device pack 10.5(2.21167. I went through the release notes and couldn't find anything related to the new feature. - Good Luck

https://software.cisco.com/download/home/285963825/type/282074299/release/10.5(2.21167)

https://software.cisco.com/download/home/285963825/type/282074299/release/10.5(2.18155)

https://software.cisco.com/download/home/285963825/type/282074299/release/10.5(2.18151)

https://software.cisco.com/download/home/285963825/type/282074299/release/10.5(2.17139)