SX80 inactive Registration to VCS Control

[pdreynolds62]

We are setting up a new SX80 and in the process of seting up H323 it will not regiserter with our VCS Control saying it is inactive.  the error on the codec is ERROR: Call Protocol Registration

The system is not registered on either H323 or SIP. It will not be able to place or receive calls until properly configured.

TMS shows it as inactive and I do not see it on the VCS Control.

Any ideas of what might be going on?

Thanks

Paul

[Jens Didriksen]

Bit difficult to suggest anything without some more information, i.e. software version on the SX80 and VCS-C, whether or not there is anything between the SX80 and the VCS-C which could block communication.

Would be helpful if you could upload the xconfig and xstatus results as well; just open Putty, expand "Session" in the left pane, select "Logging", check "Printable output", connect to system and run xstatus followed by xconfiguration - you should find a log file called putty.log on your desktop which you can upload here.

/jens

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[Patrick Sparkman]

Have you configured at minimum:

• E.164 Number or ID
• Gatekeeper

See the SX80 User Guide, on pg 76.  Or on the web interface under Configuration > H323.

[pdreynolds62]

We had a H.323 ID: but after adding a E.164 Alias: the unit registered to the VCS control.

Thanks for all the help.

[Patrick Sparkman]

Interesting that it didn't register unless you had an E164 number, I know on the older C Series, it didn't matter, unless they change how the registration is with the SX80.

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