TMS 14.2.1 Upgrade and Hotfix KB980368

[Scott Hallen]

We host TMS on a Windows Standard 2008 server. I have tried multiple times to install the Windows Hotfix KB980368 and have had no success. I keep getting an error that "The update does not apply to your system" even though I chose the W2008 Standard file. Does anybody know how to get this installed? I can't move to TMS v. 14.2.1 without this hotfix.   

[thobonho]

Hi Scott, Do you have the service pack 2 installed on you Windows 2008 server? it's a requirement for both TMS 14.2.1 and KB980368.

[Scott Hallen]

Yes, SP2 is installed.

[thobonho]

Make sure to download the one corresponding your architecture:

Windows Server 2008 32-bit

http://www.microsoft.com/downloads/details.aspx?FamilyId=95952a80-6b04-4d94-bb0f-71785452224c

Windows Server 2008 64-bit

http://www.microsoft.com/downloads/details.aspx?FamilyId=ea73eb84-152d-4462-9370-3c27eb38969c

Windows Server 2008 for Itanium-based Systems

http://www.microsoft.com/downloads/details.aspx?FamilyId=6ac5920f-d2e3-4414-86a6-af86e6480d76

If it still fails, I would let Windows Update does its job since your system might miss other important updates.

[Scott Hallen]

Well, I did originally download the one for W2008 32-bit but that didn't work so I tried all of the others and got the same error message.

[mahkrish]

Hi Scott,

Can you run the below mentioned command from windows command prompt and identify if this hotfix is already installed ?

C:\systeminfo

Also you can identify the System Type: if it is 32 or 64 bit OS installed.

BR,

Mahesh Adithiyha

[Scott Hallen]

Mahesh, I ran the system infor and did not see the KB980368 hotfix. We are on a 32-bit OS.

[daniel-kukiel]

I've also encountered this problem.

Hotfix won't install and we're running Win 2008 SP2 as a 64bit OS.

I have tried this with both TMS versions 14.1.1, 14.2 and 14.2.2.

[labombaa69]

Hi All,

Not sure if this will help, but I found this doing some TMS server searches myself..

http://serverfault.com/questions/317600/cant-install-kb-980368-the-update-is-not-applicable-to-your-computer

hope it helps..

[zekimmel]

I had this exact issue. I finally upgraded the server to 2008R2 applied all the service packs and then it WORKED! (Only two days wasted)

Good Luck

[mark.hudson6365]

do you have OS32 or OS64?

Mark

[zekimmel]

I went with OS64 bit

[daniel-kukiel]

Similar to Zekimmel, I also had to upgrade Windows to 2008 R2 64 bit OS on VMWare vSphere.

Guess it's one of those undocumented features.....

[jdhoefler]

Go to this link and download the package specific to your Server OS installation.  Windows Update seems to think everything is 2008 R2 64-bit OS.

http://support.microsoft.com/kb/980368

I had the exact same problems listed in this post. I found this site and downloaded my specific package and it installed fine.  Then I could install TMS.

Good times

[Yusof Yaghi]

Hi All,

We were facing the same issue with upgrading TMS and having to run the hotfix on a windows 2008 server box (non R2). I found the same hotfix on another microsoft webpage that has that version! We downloaded and were able to apply the hotfix easily.

http://www.microsoft.com/en-us/download/details.aspx?id=6015

Hope this helps!