Touch Panel for EX90

[stanley.april]

Is it possible to add an extender to the touch panel cable for the EX90? My customer is trying to use the EX90 in a asmall confernece room and needs the touch panel to reach the conference table.

[Marius Nedregaard]

Hi,

Both yes and no. There is no "extenders" nor any "official" way of doing this. But you do have two possible options.

1.

Obtain a touch panel with the 7meter cord (shipped as touch panels for C-series ) PID: CTS-CTRL-DVC8=

2.

Obtain a PoE injector and pair the touch over the network. ( I am not sure if this will work ) PID:

PSU-DVC-POE13V=

//Marius

[Dharmesh Nandoria]

Hi,

If you connect extender cable and PSU - Audio from handset will not work .

Kind regards,

Dharmmesh

[peterputt]

Hi Dharmesh,

Do you know if I can do the psu trick also with an mx300?

Regards,

Peter

[Ravi Yadav]

Hi Peter,

Yes it will work for mx as well
Though it has a longer cable as compared to the ex series

Thanks
Ravi kr.


Sent from Cisco Technical Support Android App

[peterputt]

Hi Ravi,

Yes, it's pretty long, but in some conditions it's still to short.

Many thanks

Peter

[Ravi Yadav]

:)
Got it

Sent from Cisco Technical Support Android App

[julius hasan]

dear sir,

i have ex90 here and when i connect the controller it said "codec software too old", what should i do to fix this trouble?

i can not connect to ex90 via console neither via web, please advise

regard

[Wayne DeNardi]

Hi Julius,

That sounds like you have a newer touch panel and you're trying to connect it to a codec that is running an older version of the TC software.

To get around this issue, you'll need to update the software on the device.  You should be able to download a newer version of the TC software for the EX90 if you have an active service contract on the device.  The latest version is TC7.0.1.  You will need a minimum of version 4.2.4 or 5.1.4.

If you do not have an active service contract, this security advisory may be of interest and should help you get a "free" upgrade to TC6.1.

Wayne

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