TPMAN version 1.7 - Room Licenses needed

[marrachart]

After upgrading my TPMAN 1.6.5 to version 1.7 I needed to add Room Licenses...

You should be able to use License Migration but the system is not generating an Upgrade Code.

Contacted licensing@cisco.com and (after a week...) the said I haven't bought a license in the first place...

I've send them the SO of the TPMAN, CTMS and 3 CTS endpoint which is part of our ATP partnership kit but still no response.

Since this is taking too long, I've switched back to version 1.6 again.

Anyone had the same issue and/or a solution to this? I'm not convinced that Cisco Licensing will solve this shortly...

Many thanks

[hdewulf]

I see you follow the steps which are explained on CCO

http://www.cisco.com/en/US/partner/docs/telepresence/cts_manager/1_7/admin/ctm_cfg.html#wp1237557..

But after one hour you didn't receive the license key. Will follow this up with the Cisco BU

-Hans

[marrachart]

Hans,

If needed, I can provide you with the Cisco SO's for this order.

Perhaps better to do this offline, so please contact me by email if you need them.

Thanks for the quick response

[marrachart]

Finally received the room license from Licensing and can proceed with using

TPMAN 1.7.

Lot's of additional licenses needed (metric dashboard, webex integration, etc)