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Unable to join call through webex

ManojKumar37257
Level 1
Level 1

Hi,

 

Customer is not able to dial call through webex room kit while he is able to join on laptop.

 

Please see the snaps attached.

2 Replies 2

Mike_Brezicky
Cisco Employee
Cisco Employee
Is the room kit cloud registered or on-prem?
How are you attempting to call the webex meeting?
Have you looked at the system and call logs to see why its failing?

Patrick McCarthy
Cisco Employee
Cisco Employee

Your screenshot mentions a "Vidyorouter" - what is your call scenario? You aren't talking about a Cisco infrastructure it would seem - but if you can make a SIP call on the internet you should be able to dial into a Webex if the Webex site has video enabled by dialing number@xxxxx.webex.com - replacing the xxxxx with the site name of course.