01-05-2019 09:01 AM - edited 03-18-2019 02:33 PM
Hi team while doing installation of cisco room kit. Initially i have configured the device as a stand alone device. Tried to connect one of my friend's personal room that moment i can see like you have connected to the meeting, its checking the details like whether i am host or not. But i checked with my friend that he saying he has not received any call. Meanwhile i have scheduled meeting from webex tried to join but i am unable to connect.
Would you please help me what will be the issue.
01-06-2019 04:25 AM
Hello,
If you are using this device as a standalone, the ports on firewall should be open properly.
Please make sure below ports are open on your firewall and you should configure a public DNS on endpoint so that it can resolve DNS queries-
For SIP -5060-TCP
RAS) - Port 1719 - UDP
H225 call Setup - Port 1720 - TCP
H.245 - Port Range 5555-5574 – TCP (in case of dynamic you need to open 11000 to 20999 )
Video - Port Range 2326-2485 - UDP
Audio - Port Range 2326-2485 - UDP
Data/FECC - Port Range - 2326-2485 - UDP
Thanks
Please rate if it is helpful...
01-06-2019 04:33 AM
01-06-2019 08:22 AM
Sorry its not webbed webex typo error.
01-06-2019 05:58 PM
You don't tell us which "Webex" you are using, and there are different firewall requirements depending on which products you are using:
Webex Meetings: https://collaborationhelp.cisco.com/article/en-us/WBX264
Webex Teams: https://collaborationhelp.cisco.com/article/en-us/WBX000028782
Please remember to mark helpful responses and to set your question as answered if appropriate.
02-16-2019 07:48 AM - edited 02-16-2019 07:49 AM
Hi,
You said - "Tried to connect one of my friend's personal room that moment i can see like you have connected to the meeting, its checking the details like whether i am host or not. "
Looks like you have reached the Webex Video IVR and you have to either enter "#" if you are not the host or enter PIN for the Webex meeting if you are the host. Then you will be able to join the Webex meeting. Just confirm you are dialling the correct meeting of your friend.
If you are in any doubt on the ports not being open etc. you can run this tool from a laptop/pc/mac and web broswer http://mediatest.webex.com from the same wired or wireless network that your room kit is connected to and see if it has errors. Then follow the other links folks have put in this thread.
Rgs
ashish
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