I have Tandberg C20 with TC4 firmware. without knowing that when upgrading to TC5, i would require release key to be installed also. my device is without contract, please advise how should i proceeed ?
1. Downgrade back to TC4 ?
2. Contact licensing Team ?
3. Or remain TC5, device can be use although error prompt out missing key ?
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You won't be able to make calls without proper release key installed. For now to get this device up and running, you can revert back to TC 4.
You should reach out to your Cisco Account's Manager first to get SN# of this C20 added in an active contract and then open a case with Cisco Licensing Team to acquire release keys for TC 5, TC 6 and TC 7 to upgrade it to latest firmware ( TC 7.3.13 as of now).
i noticed at the web console, it written that my device is entitle with TC 4, TC 6 & TC 7 release key. is it mean , if i able to get TC 6, no need release key required ?
Mohd, Try sending the email below to licensing@cisco.com, make sure you put your serial number in at the bottom:
Subject: Telepresence Release key request due to SSLv3/Poodle Threat
To whom it may concern:
I have a customer that is requesting TC5 & TC6 release keys due to the following Cisco advisory. (Cisco states they will generate keys for affected units)
The customer will also need access to TC5 & TC6 software, since they cannot download from the Cisco site due to not having a contract.
Select "Get Licences", then "TelePresence software release key", put in your serial number, then you will be able to select which software version key you want and have it emailed to you.
From the link above, here are your keys for that serial number:
