C40 not booting - Page 3

davidoates · ‎02-03-2012

Having problems with our TelePresence Intergrator C40. I wasn't present for the change, but another tech changed the IP, GW, etc and rebooted through the web interface. Once it rebooted it never came back up. Connecting to the codec serial port I get the following message:

Couldn't connect to TANDBERG software.

I've attached the full boot sequence. Any ideas of how I can get an OS uploaded or to fix this?

My hands are tied, not getting a response from the vendor, I took over this system which was put in place 3 months ago and I'm unable to get ahold of the people that coordinated the install. The S/N is registered to another support contract not covered under any of my contracts associated with my profile when trying to open a TAC and I'm getting alot of heat to get this thing fixed ASAP.

Thanks for any help!

-Dave

Paulo Ferreira · ‎03-27-2012

Hello Vivek,

Yes I tryed but the problem remains.

Regards

Paulo Ferreira

vivsing2 · ‎03-27-2012

Hi Paulo,

I sent one message to you with one suggestion.

Regards,

Vivek

mubakhta · ‎03-27-2012

Hi Paulo,

I just noticed in one of your messages above you mentioned that you ran the following command :

AMERICA> setenv americapkg s52000tc5_1_0.pkg

I believe the command you need to run is :

Setenv saturnpkg

In this case it should be :

AMERICA> Setenv saturnpkg s52000tc5_1_0.pkg

Can you please try the process again with this command and update?

Regards,

Mubashshir Akhtar

Thanks Mubashshir Akhtar

Paulo Ferreira · ‎03-27-2012

Hi Mubashshir,

Yes, I also notice that previously and I correct that. The final result was the same.

Regards

Paulo Ferreira

mubakhta · ‎03-27-2012

Hi Paulo,

At this time we have exhausted all the troubleshooting. I would recommend you to open a TAC case with us for this issue and we can maybe take a webex session and perform the whole operation ourselves to make sure its working fine. We will make sure that this issue is taken care of in a timely manner.

Regards,

Mubashshir Akhtar

Thanks Mubashshir Akhtar

mubakhta · ‎03-27-2012

Hi Paulo,

Before we go ahead with the TAC case, can you please try to perform one more step. I was researching on the issue and I think I have found out the problem.

Can you please download the package file for TC4.2.2 and then try to perform the operation again?

Here's the link of the download :

ftp://ftp.tandberg.com/pub/software/endpoints/tc/tc4/s52000tc4_2_2.pkg

Please try the steps again only the difference is to replace your current package file with this one. Also since the package file is changing, the commands in the SATURN prompt would also change to the new filename.

Please try these steps and update with the results.

Regards,

Mubashshir Akhtar

Thanks Mubashshir Akhtar

mindaugaskrilavicius · ‎04-12-2012

Hello, can somebody help for me. I try upload new software for my Tandberg c20, and happen sonthing wrong - cant no upgrade no downgrade, so with this directions try fix https://supportforums.cisco.com/docs/DOC-23161, but not luck.

I think maybe pkgextract.elf and u-boot not suitable for C20?

Because C20 name is ORION

I made log when try upload software, maybe make some problem?

How I can Fix this, because now tandberg dont start

Log:

Press 'b' to enter u-boot prompt

Press 'c' to stop autoboot: 4

ORION> setenv serverip xxx.xxx.134.206

ORION> setenv tftp_path pkgfiles

ORION> setenv orionpkg s52000tc2_0_1.pkg

ORION> run pkgex

BOOTP broadcast 1

DHCP client bound to address xxx.xxx.134.209

NAND erase: device 0 whole chip

Skipping bad block at 0x09b40000

Skipping bad block at 0x0ea40000

Skipping bad block at 0x27640000

Skipping bad block at 0x48700000

Skipping bad block at 0x4d980000

Skipping bad block at 0x582c0000

Skipping bad block at 0x7cb40000

Erasing at 0x7ffc0000 -- 100% complete.

OK

yaffs: Mounting /flash

Using TSEC0 device

TFTP from server xxx.xxx.134.206; our IP address is xxx.xx.134.209

Filename 'pkgfiles/saturn.pkg'.

Load address: 0x2000000

Loading: *

TFTP error: 'File not found??f•wabcdefghi??×ö' (1)

Not retrying...

Copy pkgextract.elf from NOR flash to 0x1000000

## Starting application at 0x00042e78 ...

Buildtime: Jan 4 2012 11:31:59

Not a PKG file (170173190)

Failed to read PKG header

## Application terminated, rc = 0x1

image1 is not a directory

Reprogram NOR from /flash/image1

Un-Protected 1 sectors

. done

Erased 1 sectors

Copy /flash/image1/bootsw to 0x01000000... File not found

Write /flash/image1/bootsw (4294967295) to NOR flash

NOR allready contains correct data

Copy /flash/image1/pkgextract.elf to 0x01000000... File not found

Write /flash/image1/pkgextract.elf (4294967295) to NOR flash

NOR allready contains correct data

File /flash/image1/S01710.bin.wrapper not found

ORION> Orion

Unknown command 'Orion' - try 'help'

ORION> SN: F1AN2

Unknown command 'SN:' - try 'help'

ORION> SN: PB039 TSEC1

Unknown command 'SN:' - try 'help'

ORION> Hwmon: 43

Unknown command 'Hwmon:' - try 'help'

ORION> Press erverip 210tc2_0_1.pkg

Unknown command 'Press' - try 'help'

ORION> ORION> run pkgexe: device 0 whole chip

Unknown command 'ORION>' - try 'help'

ORION> Skipping bad blox27640000

Unknown command 'Skipping' - try 'help'

ORION> Skipping bad blo582c0000

Unknown command 'Skipping' - try 'help'

ORION> Skipping bad blo/flash

Unknown command 'Skipping' - try 'help'

ORION> Using TSE0 device 'pkgfiles/saturn.pkg'.

Unknown command 'Using' - try 'help'

ORION> Load address: 0xretrying...

Unknown command 'Load' - try 'help'

ORION> Copy pkgextract.Buildtime: Jan 4 2012 11:31:59

Unknown command 'Copy' - try 'help'

ORION> Not a PKG file (image1 is not a directory

Unknown command 'Not' - try 'help'

ORION> Reprogram NOR frlash/image1/bootw to 0x01000000... File not found

Unknown command 'Reprogram' - try 'help'

ORION> Write /flash/imaflash/image1/pkgextract.elf to 0x01000000... File not fou

nd

Unknown command 'Write' - try 'help'

ORION> Write /flash/imadata

Unknown command 'Write' - try 'help'

ORION> File /flash/imag

Teck Chye Tang · ‎04-12-2012

Do not change the name to Orion, leave it as Saturn

Sent from Cisco Technical Support iPhone App

mindaugaskrilavicius · ‎04-12-2012

But now then try reply I get this...

LOG:

setenv serverip 213.226.134.206

ORION> setenv tftp_path pkgfile

ORION> setenv saturnpkg s52000tc2_0_1.pkg

ORION> run pkgex

BOOTP broadcast 1

DHCP client bound to address xxx.xxx.134.209

NAND erase: device 0 whole chip

Erasing at 0x0 -- 0% complete.Erasing at 0x1440000 -- 1% complete.Erasing at 0x28c0000 -- 2% complete.Erasing at 0x3d40000 -- 3% complete.Erasing at 0x51c0000 -- 4% complete.Erasing at 0x6640000 -- 5% complete.Erasing at 0x7ac0000 -- 6% complete.Erasing at 0x8f40000 -- 7% complete.Skipping bad block at 0x09b40000

Erasing at 0xa3c0000 -- 8% complete.Erasing at 0xb840000 -- 9% complete.Erasing at 0xccc0000 -- 10% complete.Erasing at 0xe140000 -- 11% complete.Skipping bad block at 0x0ea40000

Erasing at 0xf5c0000 -- 12% complete.Erasing at 0x10a00000 -- 13% complete.Erasing at 0x11e80000 -- 14% complete.Erasing at 0x13300000 -- 15% complete.Erasing at 0x14780000 -- 16% complete.Erasing at 0x15c00000 -- 17% complete.Erasing at 0x17080000 -- 18% complete.Erasing at 0x18500000 -- 19% complete.Erasing at 0x19980000 -- 20% complete.Erasing at 0x1ae00000 -- 21% complete.Erasing at 0x1c280000 -- 22% complete.Erasing at 0x1d700000 -- 23% complete.Erasing at 0x1eb80000 -- 24% complete.Erasing at 0x1ffc0000 -- 25% complete.Erasing at 0x21440000 -- 26% complete.Erasing at 0x228c0000 -- 27% complete.Erasing at 0x23d40000 -- 28% complete.Erasing at 0x251c0000 -- 29% complete.Erasing at 0x26640000 -- 30% complete.Skipping bad block at 0x27640000

Erasing at 0x27ac0000 -- 31% complete.Erasing at 0x28f40000 -- 32% complete.Erasing at 0x2a3c0000 -- 33% complete.Erasing at 0x2b840000 -- 34% complete.Erasing at 0x2ccc0000 -- 35% complete.Erasing at 0x2e140000 -- 36% complete.Erasing at 0x2f5c0000 -- 37% complete.Erasing at 0x30a00000 -- 38% complete.Erasing at 0x31e80000 -- 39% complete.Erasing at 0x33300000 -- 40% complete.Erasing at 0x34780000 -- 41% complete.Erasing at 0x35c00000 -- 42% complete.Erasing at 0x37080000 -- 43% complete.Erasing at 0x38500000 -- 44% complete.Erasing at 0x39980000 -- 45% complete.Erasing at 0x3ae00000 -- 46% complete.Erasing at 0x3c280000 -- 47% complete.Erasing at 0x3d700000 -- 48% complete.Erasing at 0x3eb80000 -- 49% complete.Erasing at 0x3ffc0000 -- 50% complete.Erasing at 0x41440000 -- 51% complete.Erasing at 0x428c0000 -- 52% complete.Erasing at 0x43d40000 -- 53% complete.Erasing at 0x451c0000 -- 54% complete.Erasing at 0x46640000 -- 55% complete.Erasing at 0x47ac0000 -- 56% complete.Skipping bad block at 0x48700000

Erasing at 0x48f40000 -- 57% complete.Erasing at 0x4a3c0000 -- 58% complete.Erasing at 0x4b840000 -- 59% complete.Erasing at 0x4ccc0000 -- 60% complete.Skipping bad block at 0x4d980000

Erasing at 0x4e140000 -- 61% complete.Erasing at 0x4f5c0000 -- 62% complete.Erasing at 0x50a00000 -- 63% complete.Erasing at 0x51e80000 -- 64% complete.Erasing at 0x53300000 -- 65% complete.Erasing at 0x54780000 -- 66% complete.Erasing at 0x55c00000 -- 67% complete.Erasing at 0x57080000 -- 68% complete.Skipping bad block at 0x582c0000

Erasing at 0x58500000 -- 69% complete.Erasing at 0x59980000 -- 70% complete.Erasing at 0x5ae00000 -- 71% complete.Erasing at 0x5c280000 -- 72% complete.Erasing at 0x5d700000 -- 73% complete.Erasing at 0x5eb80000 -- 74% complete.Erasing at 0x5ffc0000 -- 75% complete.Erasing at 0x61440000 -- 76% complete.Erasing at 0x628c0000 -- 77% complete.Erasing at 0x63d40000 -- 78% complete.Erasing at 0x651c0000 -- 79% complete.Erasing at 0x66640000 -- 80% complete.Erasing at 0x67ac0000 -- 81% complete.Erasing at 0x68f40000 -- 82% complete.Erasing at 0x6a3c0000 -- 83% complete.Erasing at 0x6b840000 -- 84% complete.Erasing at 0x6ccc0000 -- 85% complete.Erasing at 0x6e140000 -- 86% complete.Erasing at 0x6f5c0000 -- 87% complete.Erasing at 0x70a00000 -- 88% complete.Erasing at 0x71e80000 -- 89% complete.Erasing at 0x73300000 -- 90% complete.Erasing at 0x74780000 -- 91% complete.Erasing at 0x75c00000 -- 92% complete.Erasing at 0x77080000 -- 93% complete.Erasing at 0x78500000 -- 94% complete.Erasing at 0x79980000 -- 95% complete.Erasing at 0x7ae00000 -- 96% complete.Erasing at 0x7c280000 -- 97% complete.Skipping bad block at 0x7cb40000

Erasing at 0x7d700000 -- 98% complete.Erasing at 0x7eb80000 -- 99% complete.Erasing at 0x7ffc0000 -- 100% complete.

OK

yaffs: Mounting /flash

Using TSEC0 device

TFTP from server xxx.xxx.134.206; our IP address is xxx.xxx.134.209

Filename 'pkgfile/s52000tc2_0_1.pkg'.

Load address: 0x2000000

Loading: *

TFTP error: 'File not foundö6¾' (1)

Not retrying...

Copy pkgextract.elf from NOR flash to 0x1000000

## Starting application at 0x00042e78 ...

Buildtime: Jan 4 2012 11:31:59

Not a PKG file (170173190)

Failed to read PKG header

## Application terminated, rc = 0x1

image1 is not a directory

Reprogram NOR from /flash/image1

Un-Protected 1 sectors

. done

Erased 1 sectors

Copy /flash/image1/bootsw to 0x01000000... File not found

Write /flash/image1/bootsw (4294967295) to NOR flash

NOR allready contains correct data

Copy /flash/image1/pkgextract.elf to 0x01000000... File not found

Write /flash/image1/pkgextract.elf (4294967295) to NOR flash

NOR allready contains correct data

File /flash/image1/S01710.bin.wrapper not found

ORION>

mindaugaskrilavicius · ‎04-12-2012

Where I do mistake? what now I must corectly to do

Teck Chye Tang · ‎04-12-2012

Hi,

Is your folder where you save all your files pkgfiles or pkgfile ?

mindaugaskrilavicius · ‎04-12-2012

Folder name pkgfiles (C:\Program Files\Cisco Systems\Cisco TFTP Server\pkgfiles)

Teck Chye Tang · ‎04-12-2012

In your last error, you're pointing to pkgfile. Check your command and you can see .

Sent from Cisco Technical Support iPhone App

mindaugaskrilavicius · ‎04-12-2012

Still same error. There is Log:

ORION> setenv serverip xxx.xxx.134.247

ORION> setenv tftp_path pkgfile

ORION> setenv saturnpkg s52000tc2_0_1.pkg

ORION> run pkgex

BOOTP broadcast 1

DHCP client bound to address xxx.xxx.134.214

save exit: isCheckpointed 1

NAND erase: device 0 whole chip

Skipping bad block at 0x09b40000

Skipping bad block at 0x0ea40000

Skipping bad block at 0x27640000

Skipping bad block at 0x48700000

Skipping bad block at 0x4d980000

Skipping bad block at 0x582c0000

Skipping bad block at 0x7cb40000

Erasing at 0x7ffc0000 -- 100% complete.

OK

yaffs: Mounting /flash

Using TSEC0 device

TFTP from server xxx.xxx.134.247; our IP address is xxx.xxx.134.214

Filename 'pkgfile/s52000tc2_0_1.pkg'.

Load address: 0x2000000

Loading: *

TFTP error: 'File not foundô"…2' (1)

Not retrying...

Copy pkgextract.elf from NOR flash to 0x1000000

## Starting application at 0x00042e78 ...

Buildtime: Jan 4 2012 11:31:59

Not a PKG file (170173190)

Failed to read PKG header

## Application terminated, rc = 0x1

image1 is not a directory

Reprogram NOR from /flash/image1

Un-Protected 1 sectors

. done

Erased 1 sectors

Copy /flash/image1/bootsw to 0x01000000... File not found

Write /flash/image1/bootsw (4294967295) to NOR flash

NOR allready contains correct data

Copy /flash/image1/pkgextract.elf to 0x01000000... File not found

Write /flash/image1/pkgextract.elf (4294967295) to NOR flash

NOR allready contains correct data

File /flash/image1/S01710.bin.wrapper not found

I think the reason of this error can be - not correctly working Cisco TFTP server, because it dont show any Logs, any activity then try upload software.

Maybe I do something wrong.

I set for Cisco TFTP server root address (C:\Program Files\Cisco Systems\Cisco TFTP Server\pkgfile). Maybe need make some more in this?

Teck Chye Tang · ‎04-12-2012

Hi,

I don't quite understand. Or if I have understand you wrongly. In your previous comment, you wrote :

"Folder name pkgfiles (C:\Program Files\Cisco Systems\Cisco TFTP Server\pkgfiles)"

In your command, I still see this, the tftp_path is still pkgfile and not pkgfiles.

ORION> setenv serverip xxx.xxx.134.247

ORION> setenv tftp_path pkgfile

ORION> setenv saturnpkg s52000tc2_0_1.pkg