I have installed a videoconferencing infrastructure integrated with Cisco Voice infrastructure. Video infratructure has MCU4500, Cisco TCS, VCS, VC endpoints and Voice infrustructure has CUCM, Contact Center application and ip phones. I created a trunk between VCS Control and CUCM and everything is working except one. My problem is about sending DTMF.
Actually we installed these systems in a bank to provide the customers video call center and to record all video calls. For this I created a permanent conference with predefined endpoints Cisco TCS, Call Center number. When I call the conference from any endpoint it dials the TCS and Call Center number automatically. And when call center ivr asks me to press some keys, i press. But MCU doesn't send my keys to the call center endpoint. What do you think is the problem?
Also I need to ask a question. I will have several conferences. And I want to forward the calls between conferences if one of them is busy. Is it possible to do that on VCS. We did that on Call Manager but for that I need to register MCU directly to the CUCM. I could register MCU to the CUCM but now I also need to integarate CUCM with Microsoft Active Directory. In this case I can not import the users wich has numeric user id from AD.
IntroductionThe IssueServices Shown their status as UnknownWhat actions require to be taken?Logs required for troubleshootingWhat to expect in the logs:
The purpose of this document is to provide troubleshooting insight into a well-known iss...
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