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2951 Running CME Random Reload

jejarosz1
Level 1
Level 1

Hi all, I have a 2951 that randomly reloaded this morning. The crash file is attached. I took out the phone numbers called at the beginning of the file for security.

The 2951 has 512M of memory, the following line is in the crash file.

 

09:36:05 CDT Mon Jun 11 2018: Unexpected exception to CPU: vector 1400, PC = 0x86638AC , LR = 0x85B4750

 

Could this be a memory related issue, or any other thoughts?

 

5 Replies 5

Ratheesh Kumar
VIP Alumni
VIP Alumni

Hi there

Can you share the show version and Dir (router#dir). You might be able to see the crashinfo files in flash. Send that over.

Could be DRAM issue. lack of memory

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

 

The crash info file was attached to the 1st post, but I'm attaching it again here.

 

also here is the show version

 

Cisco IOS Software, C2951 Software (C2951-UNIVERSALK9-M), Version 15.1(4)M3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Tue 06-Dec-11 17:34 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M13, RELEASE SOFTWARE (fc1)

PBX_System uptime is 6 hours, 26 minutes
System returned to ROM by address error at PC 0x86638AC, address 0x908300B4 at 17:10:39 CDT Wed Jun 6 2018
System restarted at 09:37:49 CDT Mon Jun 11 2018
System image file is "flash0:c2951-universalk9-mz.SPA.151-4.M3.bin"
Last reload type: Normal Reload


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco CISCO2951/K9 (revision 1.1) with 483328K/40960K bytes of memory.
Processor board ID FTX1615AKJ0
3 Gigabit Ethernet interfaces
24 Serial interfaces
1 terminal line
2 Channelized T1/PRI ports
DRAM configuration is 72 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
507024K bytes of ATA System CompactFlash 0 (Read/Write)


License Info:

License UDI:

-------------------------------------------------
Device#   PID                   SN
-------------------------------------------------
*0        CISCO2951/K9          FTX1615AKJ0

 

Technology Package License Information for Module:'c2951'

-----------------------------------------------------------------
Technology    Technology-package           Technology-package
              Current       Type           Next reboot
------------------------------------------------------------------
ipbase        ipbasek9      Permanent      ipbasek9
security      None          None           None
uc            uck9          Permanent      uck9
data          datak9        Permanent      datak9

Configuration register is 0x2102

Hi there

Whats the free space in your router#dir

 

router#dir

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

518750208 bytes total (408485888 bytes free)

I just found some additional information from the show tech-support command, does this help at all?

System was restarted by address error at PC 0x86638AC, address 0x908300B4 at 17:10:39 CDT Wed Jun 6 2018
C2951 Software (C2951-UNIVERSALK9-M), Version 15.1(4)M3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Compiled Tue 06-Dec-11 17:34 by prod_rel_team (current version)
Image text-base: 0x040001B0, data-base: 0x0C000000


Stack trace from system failure:
FP: 0x19765D08, RA: 0x86638AC
FP: 0x19765D18, RA: 0x85B4750
FP: 0x19765D40, RA: 0x85B4CFC
FP: 0x19765D70, RA: 0x858E48C
FP: 0x19765D98, RA: 0x85BF0FC
FP: 0x19765DB0, RA: 0x850F440
FP: 0x19765DC8, RA: 0x850E858
FP: 0x19765DF8, RA: 0x850E90C