@Ahmed Tarek wrote:
sorry for my last question,
i will use only barge setting in Service Parameters not cbarge, right?
It depends on what type of barge function you'd want to use. Only you can answer that as it is your system.
If you intend to use the built in bridge functionality of the phones you would use Barge and if you intend to use external conferencing resources you would use cBarge. These are two different types of barge functionality. This is clearly outlined in the document that @b.winter shared with you. Recommend that you read that again as it is quite clear that you don't know the difference, or how to set this up, by your questions.
Not sure if I fully understand what you’re trying to accomplish here. Barge is a function to join an ongoing call that someone else with the shared line has answered or called. As such it is a Remote in use state and therefore the soft key would exist only in that state.
What is it that you want and what is it that you have trouble with? Can you please share a little bit of details on your situation and what it is that you want to accomplish?
When I asked for what call state you said that you could not add the Barge soft key I referred to this in you’re prior response.
”trued to add softkey button for barge but i can`t , what i miss?”
So again, in what call state is it that you state that you cannot add the Barge soft key?
Okay so if I get what you’re saying you do see the Barge soft key on the phone that is in state Remote in use, but nothing happens when you press the button? If so two things that you should check.
1 - Have you enabled the build in bridge on any device that should take part in the call? I believe that you can enable this in either the device’s or in service parameters.
2 - Have you turned off privacy on any device that should take part in the call? This can be disabled on the device’s or in service parameters.
Glad to hear that. Privacy is clearly mentioned in the document that was referenced in one of the first responses you got to this post. Hard to grasp how you could have overlooked that.
Neither of the things you ask are possible and based on how you ask it is totally clear that you did either not read the previously shared document/information or you did not understand it. When you barge a call it per definition becomes a three part call, aka a conference and from a privacy perspective you’d need to inform the callers about this. It’s likely a law requirement in multiple countries.
That is a completely different thing altogether. A supervisor in a contact center would not use Barge for this as the CC service has it’s own functionality for this. If I’m not all wrong it is called Monitoring.
