Ask Me Anything - Drive to 15X

[Brooke Hammer]

Ask Me Anything Forum - Drive to 15X

Welcome to the Cisco Support Community Ask Me Anything discussion! Are you considering upgrading or migrating your UC applications to version 15.x, such as CUCM, CUC, IM&P? If you're looking to learn more about the features and enhancements in the 15.x release, as well as explore upgrade paths and migration options, you've come to the right place. Our experts are here to address your inquiries and provide valuable insights to help you plan your upgrades or migrations effectively. Join us for this AMA session, starting April 29th, where we'll delve into the critical aspects of version 15.x and offer guidance on your upgrade or migration journey.

Helpful Resources:

CUCM and IMP - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/docguide/15/cucm_b_documentation-guide-cucm-imp-release-15.html

CUC - https://www.cisco.com/c/en/us/support/unified-communications/unity-connection-version-15/model.html

PCD - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/15/cucm_b_pcd-admin-guide-15.html

To participate in this event, please use the  button below to ask your questions

Ask questions from Monday, April 29 to Friday, May 10, 2024

Our experts

Manjunath Junnur is a Technical Leader in the Collaboration technology team in the Asia Pacific time zone. He has over 12 years of experience in Cisco Unified Collaboration. Currently, he is associated with Collaboration TAC and focuses on CUCM installations, upgrades, and other related issues. He holds certifications such as Cisco Certified Internetwork Expert (CCIE) Collaboration, SIP School Certified Associate, and VCP

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Kevin Gareis is a Technical Consulting Engineer on the Cisco CUCM TAC team in the Pacific time zone but located in Richardson Texas. He has been on the team for 9 years and is currently working as the Escalation Engineer. He has wide expertise in troubleshooting Cisco CUCM, Cisco Emergency Responder and Cisco IP phone solutions. He holds a bachelor’s degree in Information Technology and is CCNA certified. 

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Mohammed Shoeb is a Technical Consulting Engineer on the Cisco CUCM TAC team in the APAC time zone located in Bangalore, India. He Has an experience of around 10 Years. He has wide expertise in troubleshooting Cisco CUCM, Cisco Emergency Responder and Cisco IP phone solutions. He holds a bachelor’s degree in Electronics and Communications and is CCIE Collaboration certified.

For more information please visit; Collaboration / Unified Communications Infrastructure.

* This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.

[kgareis]

Hi David,

Unless this is a basic incompatibility issue, such as an unsupported OS (i.e. Windows 7), or an unsupported JRE version (i.e. less than 1.8), you will likely need to open a TAC case for in-depth troubleshooting help.

Supported operating systems:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/15/rtmt/cucm_b_cisco-unified-rtmt-administration-15/cucm_b_cisco-unified-rtmt-administration-1251su2_chapter_01.html#CUCM_RF_O5664E1B_00

Supported JRE:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/15/rtmt/cucm_b_cisco-unified-rtmt-administration-15/cucm_m_getting-started.html?bookSearch=true#launch-rtmt-using-certificate-based-authentication

Note: The document above contains a lot of helpful installation details in addition to JRE version requirements.

[Roger Kallberg]

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@kgareis wrote:

Supported JRE:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/15/rtmt/cucm_b_cisco-unified-rtmt-administration-15/cucm_m_getting-started.html?bookSearch=true#launch-rtmt-using-certificate-based-authentication

Note: The document above contains a lot of helpful installation details in addition to JRE version requirements.

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About the supported JRE. In this post in the community it is outlined how to use other JRE than Oracle Re: Installing RTMT version 14 Windows 11 Install - Cisco Community even if that is not officially something Cisco supports.

[Mohammed Shoeb]

David,

To install Unified RTMT on a client that is running on Linux or Microsoft Windows operating system, download the CiscoRTMTPlugin.zip from the Download link for the Cisco Unified Real-Time Monitoring Tool - Windows and Linux Tool.

When you install Unified RTMT on Windows 10 or later, only administrators with privileges can launch RTMT.
Download the CiscoRTMTPlugin.zip to the preferred location on your client machine.
To install the Windows version,
Unzip the CiscoRTMTPlugin.zip file.
Double-click the run.bat file