07-24-2016 02:34 PM - edited 03-19-2019 11:23 AM
we installed AC advanced 10.5 and it works successfully after that we changed the hostname for the window then we unable to login to web , we got:
attendant console API_NOT_INITIALIZED
any idea?
07-25-2016 06:41 AM
Did you follow this procedure:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/10_5_1/install_admin_guide/CUACA1051WAG.pdf
07-25-2016 09:26 AM
this error message comes when CUAC server is unable to communicate with the sql database.
please follow the below doc as of now.
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-attendant-console/116442-problemsolution-product-00.html
in case this donot resolves the issue check below :
1. login into sql management and check if all database ( attcfg and attlog )are in correct state.
2. check sa account is not locked
3. check in dbo.server table is entries are correct in databse. run the below command :
select * from dbo.Server_Details
4. refer the below doc and see the topic " Updating the Cisco Unified Attendant Console Advanced Server Host Name "
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/10_5_1/install_admin_guide/CUACA1051WAG.pdf
02-21-2021 09:35 AM
hello
@mkhriesa wrote:we installed AC advanced 10.5 and it works successfully after that we changed the hostname for the window then we unable to login to web , we got:
attendant console API_NOT_INITIALIZED
any idea?
hello i have the same problem , Unable to connect to the server.. Error Data : API_NOT_INITIALIZED" and the link that you post not exist any more could you please give other process to do
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