Call Forward and Call Pickup Settings in CUCM

[orellanas]

Hi all, 

When I call to an extension (that does not have a VM set) and the extension is busy or no one answer, I would like to route that call to a voicemail that belong to another extension, let say the extension is 1234. 

so, I enter the extension in the following fields. 

Forward Busy Internal

Forward Busy External

Forward no answer Internal

Forward no answer External

when I enter just the extension 1234, the call is forwarded which is a good. 

but if instead of 1234 I enter #1234 (to send it directly to VM) doesn't work. 

Can you please help me to tell me how I can make it work ? 

Thanks in Advance, 

Orellanas

[Jaime Valencia]

Assuming you have CUC, which you don't mention, simply configure that DN as an alternate number for this to work, and configure regular call forward to VM

[orellanas]

Hi Jaime thanks for your help, yes I already create the extension in Cisco Unity, and if I call the directly to the extension 1234 the voice mail works fine.

[Vivek Batra]

As an alternative option, you can create CH and configure the CH extension as phone DN (OR match it through forward routing rule) and route this CH to desired DN voicemail box.

- Vivek

[Jaime Valencia]

OK, and did you configure the others DNs you want to reach that mailbox as alternate extensions??????

[orellanas]

Yes, the number is 1234 and the Mailbox is already created.

[Jaime Valencia]

That's not what I mean, please take another look at my previous post, are you an end user????

[orellanas]

Ok, when the call comes to the call handlers this is sent to extension 5555, this extension has been assigned to a two desk phones in the second line, so it rings in both lines at the same time. But the issue is that I can't create a VM for 5555 since is associated to CH. that's why I want to create a VM for ext. 1234 and route the calls from 5555 that no one answer to it.

about if am I an end user? I'm not, I starting in this field.

Thank you,

Orellanas

[Jaime Valencia · Accepted solution]

Then simply configure a VM profile that you hardcode to 1234 and assign it to 5555 so calls are routed to that VM box

[orellanas]

Thanks, 

it works fine.

[Deepak Rawat]

For #1234 to work and send the call to Unity, have you configured a Translation Pattern that matches this and forward the call to Unity Connection.

If not, then you will need to do this as CM will not understand # inherently till the time you do not configure it.

Regards

Deepak