12-11-2015 04:28 PM - edited 03-19-2019 10:28 AM
Hi all,
When I call to an extension (that does not have a VM set) and the extension is busy or no one answer, I would like to route that call to a voicemail that belong to another extension, let say the extension is 1234.
so, I enter the extension in the following fields.
Forward Busy Internal
Forward Busy External
Forward no answer Internal
Forward no answer External
when I enter just the extension 1234, the call is forwarded which is a good.
but if instead of 1234 I enter #1234 (to send it directly to VM) doesn't work.
Can you please help me to tell me how I can make it work ?
Thanks in Advance,
Orellanas
Solved! Go to Solution.
12-13-2015 09:08 AM
Then simply configure a VM profile that you hardcode to 1234 and assign it to 5555 so calls are routed to that VM box
12-11-2015 07:57 PM
Assuming you have CUC, which you don't mention, simply configure that DN as an alternate number for this to work, and configure regular call forward to VM
12-11-2015 08:17 PM
12-11-2015 09:15 PM
As an alternative option, you can create CH and configure the CH extension as phone DN (OR match it through forward routing rule) and route this CH to desired DN voicemail box.
- Vivek
12-12-2015 08:42 AM
OK, and did you configure the others DNs you want to reach that mailbox as alternate extensions??????
12-13-2015 12:22 AM
Yes, the number is 1234 and the Mailbox is already created.
12-13-2015 01:13 AM
That's not what I mean, please take another look at my previous post, are you an end user????
12-13-2015 02:30 AM
Ok, when the call comes to the call handlers this is sent to extension 5555, this extension has been assigned to a two desk phones in the second line, so it rings in both lines at the same time. But the issue is that I can't create a VM for 5555 since is associated to CH. that's why I want to create a VM for ext. 1234 and route the calls from 5555 that no one answer to it.
about if am I an end user? I'm not, I starting in this field.
Thank you,
Orellanas
12-13-2015 09:08 AM
Then simply configure a VM profile that you hardcode to 1234 and assign it to 5555 so calls are routed to that VM box
12-14-2015 12:48 PM
Thanks,
it works fine.
12-11-2015 10:09 PM
For #1234 to work and send the call to Unity, have you configured a Translation Pattern that matches this and forward the call to Unity Connection.
If not, then you will need to do this as CM will not understand # inherently till the time you do not configure it.
Regards
Deepak
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