Call Manager Critical CTIManager:

[jbhatia_9]

Hi,

I received the below message from the RTMT for which I am unable to find alot of information. Common sense points me to a network connectivity issue but there is none. Can someone guide me to the right resources or tell me what would be causing such a message.

Date: Jun 18 02:59:46

Machine Name: CACDCCCM01

Severity: Critical

Process:

Message: 0 Jun 18 065946.926 UTC %CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout CTI heartbeat timeout; provider closing. App IDCisco CTIManager Cluster IDStandAloneCluster Node IDCACDCCCM01 Process IDQuality Report Tool Process ID10571 Process NameCtiHandler

Thanks,

Jitender B.

[Jaime Valencia]

do you have JTAPI apps like IPCC, CUE?

HTH

javalenc

if this helps, please rate

[jbhatia_9]

No IPCC or Unity Express. We do however use Auto Attendant and Attendant Console.

[Jaime Valencia]

k,not sure how many servers but if more than 1 by any chance is the error coming from the server where the AC clients point to?

HTH

javalenc

if this helps, please rate

[jbhatia_9]

2-Servers; 1 publisher and 1 subscriber. I got the same error in both servers a day apart.

Also both servers are connected to the same switch with no congestion, hence I know there is connectivity between them