call pickup Cisco 7821 SIP with CUCM 10.5

[youness10]

I have Cisco 7821 SIP with cucm 10.5 with framework sip78xx.10-3-1-12.when i try to click a call pickup softkey it's given me feature unavailable.
how can fix this issues.
best regrads.

[Chris Deren]

Is the DN assigned to pickup group and is there an actual call ringing on another DN in the same pickup group?

[youness10]

Hello Chris 

I went do just call Pickup not pickup group.so I don't need to configure Pickup group.

[Chris Deren]

Your original post states you are pressing "call pickup", that has to do with pickup groups. Are you saying you cannot answer a call by hitting Answer softkey, or lifting handset or pressing speaker button?

[youness10]

I try this feautre in Phone 7911 without cerat call pickup group.so with phone 7821 SIP I need To use Call pickup group ??

best regrds.

[Chris Deren]

What is it that you are looking for? What is your requirement that you are trying to use pickup rather just answering with Answer, etc?

[youness10]

Yes .I don't need to use Group pickup just call Pickup

[Chris Deren]

Then don't use it, simply user Answer softkey when phone rings or pick the call with handset or speaker.

[youness10]

When I try to do this give me a message feature unavailable !!!!

[Chris Deren]

So, you are unable to answer any calls? How about internal calls from another IP phone?