03-16-2018 03:16 AM - edited 03-19-2019 01:13 PM
Hello, everybody,
I have a Jabber client, where only softphones are used. This client is in a call pickup group with other Cisco phones. On all Cisco phones, the pickup indicator is also shown on the display. Only not on the Jabber client.
I have set the parameter for <EnableCallPickup> to True in jabber-config.xml.
<Policies>
<EnableCallPickup>true</EnableCallPickup>
<Policies>
But no window is displayed on the PC. What can I do?
03-16-2018 04:16 AM
Hi Christian,
I think this is all you have to do to make it work! Did you restart the Cisco TFTP service on the CUCM and reset your Cisco Jabber?
03-16-2018 05:43 AM
Hello,
yes, I even deleted the old jabber-config.xml, restarted TFTP, uploaded new config and restarted TFTP. No success :(
03-16-2018 05:48 AM - edited 03-16-2018 05:48 AM
Hello Again,
Lets start by making sure the jabber-config.xml file present in your TFTP server is updated.
You can access it using the following: http://<cucm-ip>:6970/jabber-config.xml
03-18-2018 07:13 AM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide