Call Transfer with Caller Input

[Bradley Pelletier]

I am looking to forward a call with the ability to automatically forward with a caller input. Like 9xxxxxxxxxx,,,,,1 to go into a separate IVR we have for filling prescriptions. Is this something I can do in CCM or in unity? 

[Nithin Eluvathingal]

Based on what i understood from your question, you are looking for  an IVR which collect user input and transfer the calls to external or internal numbers.

if you have Unity connection, using call handler you can achieve it.

[Bradley Pelletier]

Mostly but I want it to be able to transfer the call pause for the answer then press a digit automatically for the caller. 

[Nithin Eluvathingal]

I dint get that. what you mean by pause for the answer. 

[TONY SMITH]

If you enable caller input, then this is accepted while the greeting is being played.  You just need to make sure that the greeting makes that clear, so don't say "Press 1 for our on-call engineer" right at the end giving the caller no time to respond.