Unified Communications Infrastructure

Hi all, We have a requirement to record all calls (in and Outbound) from/to any nominated Numbers/Phones (Concurrently 1 number/phone but might change in the future). It also needs to be in Stealth/Silent mode to caller and callee. I was wondering ho...

How do I add a "Personal Directory" under the "Corporate Directory" in the Directories button on a 79XX series phone, using CUCM 10.x?  I already know how to create a Personal Directory as an IP Service, but I’d rather add it under the Directory butt...

Introduction: This discussion talks about the process to collect the logs from HCMF for TAC. How to set trace-levels on HCMF?   Step1: Get the complete name of the service from the command “utils service list”. For example “ Cisco HCS CUCDMSync Serv...

Hello everyone, I configured a hunt pilot on my CUCM 11 and I want to forward the call to a voice mail if no Answer after 30 second. I created the voice mail with the same huntpilot number and forwarded the hunt pilot to the voice mail and it worked...

Hi I'm trying to find/or do I need the sgn file to get the above phone onto our system.  We are using CUCM v9.1.2 I've got the firmware files, but I cannot find out if thats all that is required, any help would be greatly appreciated. Thanks in adva...

Hi all I have a UC500 that had a dead CF card in the CUA module. I have replaced that and want to reload the software via the bootloader method (hit *** whilst it's booting) but it's not even getting that far. When I reset the module the following is...

Hi all, I have a problem related CMS, Cisco Endpoint and Polycom Endpoint. I already setup CMS on third party Server and it is well done. But It has a fault when Cisco Endpoint share content, Polycom Endpoint (HDX 8000 v3.0) get content about 1 minut...

I installed CUEAC and can sync with callmanager. When call to DDI, call status show in queue in attendant console but cannot click answer the call. When I try right click on that call, answer show in black but when I click on it, nothing happen and c...

Hello - We recently installed a CUCM system.  I am looking for a way to gather some reports off the system in regards to incoming calls.  Can someone point me in the direction of these reports?  Thanks

Is it possible to install a VIC 1227 in a BE7000M4 and use UCS Manager Direct Mode management? The BE7k doesn't show up in UCS Manager 2.2(3) in this configuration despite following the C240 documentation.